Dianne Duenas
Miami,FL
Summary
Skilled patient care coordinator, known for strong attention to detail and effective communication. Experienced in managing patient inquiries and coordinating appointments, ready to enhance operational efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Access Scheduler
Baptist Health Hospital
Miami, FL
03.2025 - Current
- Schedule patient appointments using hospital scheduling software in a timely manner.
- Collect and update patient demographic information in the system.
- Respond to patient inquiries regarding appointment details and procedures.
- Handle high call volumes with efficiency and attention to detail.
- Communicate with patients in a professional and empathetic manner to provide exceptional customer service.
- Continuously maintain knowledge of hospital policies and procedures to provide accurate information to patients.
- Meet performance metrics and goals set by the organization.
- Perform other duties as assigned by supervisor.
Insurance Verification Representative
University of Miami Health System
Miami, Florida
12.2023 - 03.2025
- Call insurance companies and patients to verify insurance information.
- Obtain authorization for all patients and services.
- Contact physicians, insurance companies, and/or necessary departments to obtain authorizations and referrals.
- Contact the patient to obtain additional information when necessary.
- Responds to customer inquiries regarding insurance coverage for services, and processing of claims.
Lead Imaging Care Coordinatior
Gastro Health Imaging
Miami, Florida
03.2018 - 12.2022
- Get verification and authorization from the patient's insurance.
- Schedule and confirm patient appointments.
- Answer any phone calls, and help patients on the phone.
- Train new staff and interns.
- Assist with administrative work.
- Oversee day-to-day front desk operations, and provide doctors with patients' diagnostic reports.
- Provide doctors with patients' diagnostic reports.
Front Desk Representative
Vital Imaging Center
Miami, Florida
12.2016 - 03.2018
- Greet and welcome patients.
- Handle front office reception and administrative duties.
- Register patients for the exam they have.
- Schedule and confirm appointments for patients, and answer any phone calls to help patients on the phone.
Education
High School Diploma -
Coral Reef High School
Miami, FL06-2011
Skills
- Hospital scheduling
- Insurance verification
- Patient registration
- Appointment coordination
- Referral and authorization management
- Customer service
Languages
English
Professional
Spanish
Professional
Affiliations
- Typing (60 wpm)
- Proficient in Microsoft Word
- Proficient in Excel
References
References available upon request.
Timeline
Patient Access Scheduler
Baptist Health Hospital
03.2025 - Current
Insurance Verification Representative
University of Miami Health System
12.2023 - 03.2025
Lead Imaging Care Coordinatior
Gastro Health Imaging
03.2018 - 12.2022
Front Desk Representative
Vital Imaging Center
12.2016 - 03.2018
High School Diploma -
Coral Reef High School
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