Dianne Duran
Carrollton,TX
Summary
Compassionate with extensive experience in and out of a classroom. Implements successful and diverse lessons to enhance instruction and engage student interest. Diligent and adaptable in meeting individual student needs in warm, safe environment.
Proficient experience serving in Front Office Management within a school setting. Strong interpersonal skills and ability to develop rapport with students, parents, and faculty. Strong desire to help and train others and ability to inspire respect, trust, and confidence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Teacher
Kids R Kids Learning Academy Of Castle Hills
Carrollton, TX
02.2011 - Current
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress to boost family involvement and enhance student support.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Worked one-on-one with students and teachers to increase overall classroom success.
- Provide oversight of daily operation of the classroom, including overall safety, accident and illness prevention, positive interactions and productive educational activity.
Hospitality Team Member
Darden Restaurant Group
Lewisville, TX
06.1997 - 07.2012
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Provided excellent customer service promoting an enjoyable atmosphere for patrons while increasing food and beverage sales.
- Identified opportunities for upselling additional items and merchandise during guest interactions leading to increased revenue generation.
- Assisted in the implementation of new policies and procedures designed to improve overall service quality.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Ensured all safety protocols were followed within the premises.
- Facilitated efficient communication through regular meetings and updates, fostering teamwork among staff members.
- Enhanced ambiance of dining area, leading to increased customer dwell time and satisfaction.
- Maintained high standards of cleanliness and organization in all guest areas, ensuring welcoming environment.
- To train new hires providing them with tools and knowledge to be successful.
Customer Service Specialist Manager
Kids R Kids Learning Academy of Castle Hills
Carrollton, TX
08.2008 - 02.2011
- Developing and implementing daycare policies, procedures, and educational programs to ensure compliance with state and local regulations and to promote early childhood development.
- Managing the daycare staff by recruiting, hiring, training, scheduling, and conducting performance evaluations to ensure a qualified and motivated team.
- Overseeing the daily operations of the daycare, including opening and closing procedures, maintaining a safe and clean environment, and ensuring the well-being of children.
- Handling administrative duties such as maintaining accurate records of children's information, attendance, health, and safety documentation.
- Creating and managing staff schedules.
- Communicating effectively with parents and guardians regarding their children's progress, behavior, and any concerns or incidents that may arise.
- Ensuring that the daycare facility is in compliance with health and safety standards by conducting regular inspections and coordinating necessary maintenance or repairs.
- Planning and coordinating extracurricular activities, field trips, and special events that enhance the educational experience of the children.
- Establishing emergency procedures and conducting regular safety drills to prepare staff and children for potential crisis situations.
- Networking with other childcare professionals and organizations.
- Facilitating staff meetings and professional development opportunities to foster teamwork and improve the quality of care provided at the daycare.
- Resolving conflicts or issues that may arise between staff, children, and parents, ensuring a harmonious and cooperative environment.
Software Support Specialist
IBM Corporation
Dallas, TX
03.1999 - 07.2008
- Responded to customer inquiries and provided technical assistance over phone and in person
- Diagnosed and troubleshot hardware, software and network issues
- Researched and identified solutions to technical problems
- Documented help desk tickets/resolutions and provided overall assistance in daily administration of client tickets
- Research customer contracts issues including verifying entitlement
- Maintain, create, and update processes
- Software/Client Handling Trainer for new employees
- SESA Client Surveyor- handled client satisfaction issues
- Web Content Editor for customers
- Software and Hardware Advisor
- Partner World Technical Support Advisor
Education
El Paso Community College
05.1996
Riverside High School
05.1994
Skills
- Fluent in Spanish
- Strong interpersonal skills
- Excellent oral and written communication skills
- Great organizational skills and ability to prioritize workload
- Child and Social Development
- Learning Assessments
- Curriculum Planning and Implementation
- Continuous Improvement Strategies
- Team Teaching and Collaboration
- Conflict management Cultural sensitivity
- Actively listening
- Patience
- Emotional awareness
- Calm and gentle demeanor
- positive
- a good sense of humor
- leadership
- sensitivity and compassionate
- communicator
- respectful and professional
- team player
- Multitasker
Certification
CPR/First Aid Certified
Languages
Spanish
Elementary
Timeline
Lead Teacher
Kids R Kids Learning Academy Of Castle Hills
02.2011 - Current
Customer Service Specialist Manager
Kids R Kids Learning Academy of Castle Hills
08.2008 - 02.2011
Software Support Specialist
IBM Corporation
03.1999 - 07.2008
Hospitality Team Member
Darden Restaurant Group
06.1997 - 07.2012
El Paso Community College
Riverside High School