Dianne Fazzolari
Lewiston,NY
Summary
Organized and dedicated with a proven track record of providing exceptional customer service and sales in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Visual Merchandising Assistant
H&M Retail
Niagara Falls, NY
09.2021 - 06.2022
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Preschool Lead Teacher
Smallworld Daycare
Buffalo, NY
09.2011 - 06.2012
- Planned and prepared activities for age 3 students.
- Improved academic performance by diversifying teaching techniques.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Motivated teaching staff to continually improve strategies and maximize student learning.
Customer Service Representative
Verizon
Buffalo, NY
09.1995 - 06.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Master of Arts - Education
Canisius College
Buffalo, NY05.2011
Bachelor of Science - Business Administration
Medaille College
Buffalo, NY05.2002
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Excellent communication skills
- Upbeat and Positive Personality
- Articulate and Persuasive Sales
- Strong Organizational Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
Timeline
Visual Merchandising Assistant
H&M Retail
09.2021 - 06.2022
Preschool Lead Teacher
Smallworld Daycare
09.2011 - 06.2012
Customer Service Representative
Verizon
09.1995 - 06.2008
Master of Arts - Education
Canisius College
Bachelor of Science - Business Administration
Medaille College
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