Dianne Goddard
Sykesville,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrative Aide
Howard County Department of Fire and Rescue
Marriottsville, MD
02.2009 - Current
- Oversaw company database and verified accurate updates and proper file management.
- Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Administrative Assistant
AIG Environmental
Columbia, MD
04.2006 - 09.2008
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Performed month-end closing activities.
Medical Claims Specialist
AIG Claims Services
Hunt Valley, MD
10.2004 - 04.2006
- Verified patient eligibility for medical claims and determined benefit coverage.
- Adhered to HIPAA regulations while managing confidential patient information.
- Audited provider bills for accuracy before submission to insurance companies.
- Responded promptly to customer inquiries regarding claim status updates.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Accurately processed large volume of medical claims every shift.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Examined claims, records and procedures to grant approval of coverage.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
Administrative Assistant
AIG Claim Services
Hunt Valley, MD
08.1994 - 10.2004
- Gathered pertinent data from various sources such as court records, police reports, interviews with witnesses and suspects, financial documents.
- Maintained organized records of all information and material pertinent to open investigations.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Participated in educational seminars on topics such as workers' compensation laws, Medicare and Medicaid regulations.
- Organized files into logical categories; maintained complete records according to established procedures.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
Education
High School Diploma -
Mount Hebron High School
Ellicott City, MD06-1983
Some College (No Degree) -
Howard Community College
Columbia, MDSkills
- Recordkeeping and bookkeeping
- Tech-Savvy
- Office Administration
- Report Generation
- File Management
- Customer Support
- Software Installation
- Technical Support
- Technical Troubleshooting
- Antivirus Software
- Account Management
- Training abilities
- Microsoft Outlook
- Hardware upgrades
- Application installations
- Asset Management
Certification
- USDD Certified Installer
- Utility Rocket Certified Installer
Timeline
Administrative Aide
Howard County Department of Fire and Rescue
02.2009 - Current
Administrative Assistant
AIG Environmental
04.2006 - 09.2008
Medical Claims Specialist
AIG Claims Services
10.2004 - 04.2006
Administrative Assistant
AIG Claim Services
08.1994 - 10.2004
High School Diploma -
Mount Hebron High School
Some College (No Degree) -
Howard Community College