Dianne Greene
Winston-Salem,NC
Overview
10
10
years of professional experience
Work History
Sales Associate
Badcock.Furniture
Winston-Salem, NC
04.2022 - 06.2024
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
Badcock Furniture
Salisbury, NC
06.2021 - 04.2022
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
Office Executive
Kimbrells Furniture
Salisbury, NC
02.2014 - 09.2019
- Maintained confidential files in accordance with applicable laws and regulations.
- Greeted visitors in a professional manner and provided assistance as needed.
- Scanned documents into digital format using specialized software applications.
- Answered phones and directed customer inquiries to the appropriate staff member.
- Developed new filing systems to improve organization of documents.
- Organized office supplies inventory and placed orders when necessary.
- Performed light bookkeeping tasks such as coding invoices or processing payments.
- Provided administrative support to management team members.
- Provided technical support to employees on computer-related issues.
- Maintained filing system, both electronic and hard copy.
- Updated contact databases with changes in employee information.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
- Assisted with preparing and editing company correspondence and presentations.
- Answered and directed phone calls to appropriate staff members.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Facilitated communication within the office and with external partners.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Copied, sorted and filed records of office activities and business transactions.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Completed and mailed contracts, invoices or checks.
- Troubleshot office equipment, computer hardware and software issues.
- Trained staff members to perform work activities and use computer applications.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Inventoried and ordered materials, supplies and services.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Delivered messages and ran errands.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Education
GED -
York Technical College
Rock Hill, SC09-1976
Skills
- Customer Needs Assessment
- Upselling
- Business Development
- Sales Development
- Contract Preparation
- Payment Processing
- Customer Service
- Dispute Mediation
- Relationship Building
- Inventory Control
- Service-oriented
- Guest Relations
- Problem-Solving
- B2B sales and customer service
- Store Opening and Closing
- Problem-solving skills
- Written and oral communication skills
- Flexible Schedule
- Verbal/written communication
- Positive and professional
- Client Service
- Policy and Procedure Adherence
- Stocking and Receiving
- Building rapport
- Sales Strategies
- Merchandising understanding
- Exceptional customer service
- Cash Register Operation
- Relationship selling
- Reading comprehension skills
- Merchandise Display
- Retail merchandising expertise
- Excellent communication skills
- Professional Demeanor
- Reliable and punctual
- Cash Handling
- Financial records analysis
- Complex Problem-Solving
- Multi-tasking strength
- Merchandising knowledge
- Cash Handling Accuracy
- Negotiation Tactics
- Sales Training
- Listening Skills
- Store Organization
Timeline
Sales Associate
Badcock.Furniture
04.2022 - 06.2024
Sales Associate
Badcock Furniture
06.2021 - 04.2022
Office Executive
Kimbrells Furniture
02.2014 - 09.2019
GED -
York Technical College