Dianne Holst
Lovilia,IA
Summary
Dynamic and results-driven professional with extensive experience at the United States Post Office, excelling in mail processing and customer service. Proven ability to enhance operational efficiency and streamline workflows, while fostering strong relationships with clients. Adept at problem resolution and maintaining compliance with postal regulations, ensuring exceptional service delivery.
Overview
25
25
years of professional experience
Work History
PSE Clerk
United States Post Office
01.2021 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery.
- Managed inventory of postal supplies, maintaining optimal stock levels.
- Assisted customers with inquiries and transactions, enhancing service experience.
- Operated postal equipment including sorting machines and scales accurately.
- Conducted quality checks on mail services to ensure compliance with standards.
- Trained new staff on protocols, promoting adherence to operational procedures.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.
- Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
- Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
- Safeguarded USPS property from theft or damage by vigilantly monitoring facility after hours as required during assigned shifts.
- Streamlined workflow by keeping a clean work environment free from hazards and following safety protocols at all times.
- Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
- Weighed mail and computed pricing amounts.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
- Utilized customer service skills to provide exceptional service for repeat clientele.
RMPO
United States Post Office
05.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
INTERNATIONAL CUSTOMER SERVICE AGENT
Pella Corporation
02.2001 - 11.2020
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with international teams to address service issues and implement solutions.
- Streamlined processes for handling customer complaints, improving response times significantly.
- Trained new staff on company policies and effective customer service techniques.
- Conducted regular follow-ups with clients to ensure ongoing support and relationship building.
- Streamlined communication processes for improved efficiency in handling customer concerns.
- Demonstrated flexibility in adapting to various time zones while assisting global clientele.
- Managed a high volume of inbound calls, maintaining professionalism and accuracy under pressure.
- Enhanced customer satisfaction by effectively resolving international client issues and inquiries.
- Delivered prompt service to prioritize customer needs.
Education
Cosmetology - COSMETOLOGY
IOWA SCHOOL OF BEAUTY
OTTUMWA, IA02-1998
High School Diploma -
KNOXVILLE SENIOR HIGH
Knoxville, IA05-1977
Skills
- Mail processing
- Inventory management
- Customer service
- Postal equipment operation
- Package sorting
- Record keeping
- Shipping logistics
- Cash handling
- Data entry accuracy
- Regulatory compliance
- Problem resolution
- Communication skills
- Time management
- Workflow optimization
- Relationship building
- Complaint handling
- Safety protocols
- Process streamlining
- Package handling
- Filing systems
- Mail sorting
- Cash handling experience
- Microsoft office expertise
- Problem-solving skills
- Handling and sorting mail
- Team collaboration
- Verbal/written communication
- Postal regulations
- Weight calculations
- Distribution services
- Retail sales
- Route planning
- Analytical problem solving
- Shipping procedures
- Mail delivery
- Salesmanship
- Weather conditions
- Pricing structures
- Fee collection
- Service oriented
- Confidentiality
- Multitasking capacity
- Teamwork and collaboration
- Problem-solving
- Reliability
Timeline
RMPO
United States Post Office
05.2021 - 01.2022
PSE Clerk
United States Post Office
01.2021 - Current
INTERNATIONAL CUSTOMER SERVICE AGENT
Pella Corporation
02.2001 - 11.2020
Cosmetology - COSMETOLOGY
IOWA SCHOOL OF BEAUTY
High School Diploma -
KNOXVILLE SENIOR HIGH