Dianne Ibarra
Pomona ,CA
Summary
Experienced with delivering excellent customer service and handling front-end tasks efficiently. Fast learner with positive attitude, utilizes strong communication and problem-solving skills to address customer inquiries and ensure smooth operations. Track record of working collaboratively with team members to meet and exceed service expectations. Willing to learn and grow in the company.
Overview
2
2
years of professional experience
Work History
Front Service Clerk
Panda Express
06.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Provided support for customer queries, leading to improved store reputation and customer satisfaction.
Education
Bachelor of Science - Animal Science/ Pre Veterinary
California State Polytechnic University, Pomona
Pomona, CA05-2026
Skills
- Problem-solving skills
- Hospitality services
- Cash handling expertise
- Cleaning and sanitizing
- Multitasking ability
- Team building
- Time management abilities
- Adaptability
- Bilingual Proficiency in Spanish and english
Languages
Spanish
Native or Bilingual
Timeline
Front Service Clerk
Panda Express
06.2022 - Current
Bachelor of Science - Animal Science/ Pre Veterinary
California State Polytechnic University, Pomona
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