Dianne Irby
Atlanta,GA
Summary
Adept Pharmacy Technician with a proven track record at The Kroger Company, enhancing workflow and patient care through meticulous medication dispensing and inventory management. Skilled in problem-solving and team collaboration, I significantly increased customer satisfaction. Expert in confidentiality and HIPAA, ensuring seamless healthcare transitions and efficient operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
The Kroger Company
11.2000 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Education
Associate of Arts -
St. Louis Community College
St Louis, MO05.1981
High School Diploma -
Beaumont Cte High School
St Louis, MO06.1979
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
The Kroger Company
11.2000 - Current
Associate of Arts -
St. Louis Community College
High School Diploma -
Beaumont Cte High School