Dianne Jolly
Tucson,AZ
Summary
To obtain a challenging yet rewarding customer focused position where my compassion, problem-solving skills, and effective communication experience can be utilized to enhance user experiences and drive business objectives.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Level 2
Arizona Department of Transportation
Tucson, AZ
12.2024 - 10.2025
- Assisted customers with their MVD needs such as their driver license status, vehicle registration information, etc. Explained steps customers can take to resolve their suspended license status, dui requirements, registration suspensions, etc. Quickly learned MVD systems, navigated multiple screens and windows while engaging with the customer.
Shipping Specialist
Ruan Transportation
Otsego, MN
03.2022 - 08.2024
- Communicated effectively with my team for a smooth shift. Provided excellent customer service to drivers coming in to log their drop or pick up shipments. Tracked incoming orders and created workload for the forklift drivers. Processed bill of lading for multiple shipments and logged inbound and outbound shipments using an Excel spreadsheet.
Stay-At-Home Mom
Big Lake, MN
05.2016 - 03.2022
- Oversaw daily schedules of all family members including work and school schedules, school activities, and family outings. Communicated effectively with all household members on required tasks and responsibilities. Created and implemented household rules. Also, managed household monthly budget.
Technical Support Representative
Chamberlain Group
Tucson, AZ
10.2015 - 05.2016
- Answered incoming customer concerns regarding their garage door unit and/or accessories. Walked through basic troubleshooting steps to assist the customer with solving issues with their garage door unit. Researched for the customer which garage door opener best fits their needs after actively listening. Quickly learned company systems and navigated multiple screens at a time. Assisted with new hire training, allowing new hires to listen to my calls and answer their questions.
Customer Service Representative
Afni
Tucson, AZ
03.2014 - 03.2015
- Built rapport with customers by greeting them in a courteous, friendly, and professional manner. Assisted customers with product selection, processed orders, explained billing, processed returns, and provided technical support. Answered customers’ inquiries and provided accurate information regarding products and services. Activated phones remotely and upgraded service plans when requested.
Education
No Degree - Health Administration
Pima Medical Institute
Tucson, AZHigh School Diploma -
Independence High School
Glendale, AZ05.2008
Skills
Effective Communication
Active Listening
Patience
Strong Attention to Detail
Data Entry
Problem Solving
Fast Learner
Conflict Resolution
Microsoft Word and Excel
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Computer proficiency
Timeline
Customer Service Representative Level 2
Arizona Department of Transportation
12.2024 - 10.2025
Shipping Specialist
Ruan Transportation
03.2022 - 08.2024
Stay-At-Home Mom
05.2016 - 03.2022
Technical Support Representative
Chamberlain Group
10.2015 - 05.2016
Customer Service Representative
Afni
03.2014 - 03.2015
No Degree - Health Administration
Pima Medical Institute
High School Diploma -
Independence High School