Dianne Lambert
South Lyon
Summary
Knowledgeable Practice Manager offering many years of experience working in the Medical Field in multi-physician offices. Well-versed in training new employees and handling office budgets, payroll and all financial aspects. History of positive management resulting in improved operations and employee retention.
Overview
25
25
years of professional experience
Work History
Practice Administrator
South Lyon Family Docs
06.2022 - Current
- Handled human resources tasks such as hiring, onboarding, payroll management, and resolution of employee relations issues.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Oversees billing department and am the liaison between patient issues and billers
- Managed financial aspects of the practice, including budgeting.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations. HIPAA-compliant officer.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
Practice Manager
Farmington Family Physicians
11.2012 - 04.2022
- Oversaw accounting, budgeting, and financial reporting to report to physicians
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Set up office protocol for scheduling Annual Wellness Visits, TCM and gap closures appointments
- Provided outstanding support to entire staff of 40 employees, which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Has QuickBooks experience
- Worked cross-functionally with customer service, inventory, and finance teams for conflict resolution.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Practice Manager
Michigan Institute Of OB-GYN
06.2010 - 03.2013
- I opened a new office, hired all staff members, set up all medical accounts, provided all credentials with insurance companies, and set up CAQH for providers.
- Hired and onboarded new providers
- Managed staff with high competence and professionalism, including hiring and training.
- Responsible for paying all office bills via QuickBooks and reconciling check book.
- Did all office billing for two physicians including front end, posting and follow up and handled all billing inquiries from patients.
- Responsible for running all financial reports and reporting them to Physicians.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Filled in for any staff member in their absence.
- Provided outstanding support to entire staff of 10 which helped improve process flow and boosted efficiency.
Office Coordinator / Billing Manager
Bingham Physical Medicine
08.2000 - 06.2010
- Brought billing in house for 3 physicians / collected over $150,000 in first 90 days of "non-collectable" claims
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Did all office billing including front end, posting and follow up and handled all billing inquiries from patients.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Bachelor of Arts - Psychology
University of Florida
Gainesville, FLSkills
- Budget Maintenance
- Financial Operations Oversight
- Operations management
- Clinical Quality Program Standards
- Strategic business planning
- Workflow Management
- Policy implementation
- Policy and Program Development
- Credentialing management
- Operational Records Maintenance
- HIPAA compliance
- Human resources management
Timeline
Practice Administrator
South Lyon Family Docs
06.2022 - Current
Practice Manager
Farmington Family Physicians
11.2012 - 04.2022
Practice Manager
Michigan Institute Of OB-GYN
06.2010 - 03.2013
Office Coordinator / Billing Manager
Bingham Physical Medicine
08.2000 - 06.2010
Bachelor of Arts - Psychology
University of Florida
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