Microsoft Professional Business
Dianne Lopez
Office Manager
Fort Worth,TX
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
12
12
Certifications
1
1
Language
Work History
Patient Access Specialist
JPS Health Network
Fort Worth, TX
08.2020 - Current
- Creating charts for new patients with all demographics and insurance information or updating new insurance information (EMR), guide patients and educate them on JPS services, if through process of learning in pre-screening, directing them to eligibility, preparing patient information and files for clinical staff, pharmacies and professional personnel and answering general patient questions
- Professionally answer phone calls by third ring and transfer callers to correct departments while establishing professional yet empathy in all sensitive interactions as I increased call volume 500- 700 per day with 95% accuracy
- Ensure that appropriate documentation is adhered to for all specialty clinics prior to scheduling, such as Radiology or Surgical Specialty
- Researching data needed for authorized representatives including all appropriate waivers, letters, and forms
- Prioritize smooth customer experience from first point of contact.
Property Manager/Leasing Agent/Assistant Manager
Trinity Senior Living, Cedar Point Townhomes
Fort Worth, TX
03.2014 - 02.2016
- Created survey that directly increased tenant satisfaction and retention resulting in occupancy rising to and remaining at 99%
- Managed staff of 5 including maintenance and office of largest community of over 350 units and successfully met deadlines and increased N.O.I.
- Followed all state and local laws to ensure location and staff surpassed expectations
- Regularly completed job duties of assistant manager when necessary
- Reviewed possible tenant applications to ensure medical eligibility
- Developed and conducted after school program which provided food and supervision for residents of Cedar Point Town Homes and decreased concerns of employed parents as they worked regarding welfare of their children were at community.
Office Manager
Penthouse Personnel Apartment Staffing
Dallas, TX
03.2010 - 03.2014
- Worked directly with Texas Workforce Commission for civilian employment needs as well as Military personnel, active retired or disabled
- Led strategy meetings and created plan objectives for recruitment and sourcing plans
- Managed payroll, office staff, inventory and purchases of office and company supplies
- Managed external recruitment of clients through employment negotiation and contracts
- Managed all interviewees with respect and all background checks to assure safety for the companies contracted .
- Managed over 100 calls per day on average and increased trained recruitment for our database by 25%
- Hire and train staff, including temporary employees for their specific duty on properties in which were placed and made sure all necessary documentation was understood, provided testing and signed
- Evaluate existing hiring needs and prepare staffing plans accordingly.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Evaluated employee records and productivity and submitted evaluation reports
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Controlled finances to lower costs and keep business operating within budget
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
- Maintained computer and physical filing systems
- Reported to senior management on organizational performance and progress toward goals
- Delivered performance reviews, recommending additional training or advancements
Education
RMA - Registered Medical Assistant
Eastern College of Health Vocations
LR 01.1985 - 05.1986
AS - Emergency Med Tech
EMT | Paramedical Institute
LR 10.1983 - 05.1984
Certification - Professional Office Skills
Ladder's Alliance
Fort Worth, TX 08.2017 - 03.2019
Associate of Science - Accounting
Tarrant County Community College South
Fort Worth, TX 01.2018 - Current
Associate of Science - Keyboarding/Office Technology
Tarrant County Community College
Fort Worth, TX 01.2018 - Current
Skills
EMR
Accomplishments
- Achieved needed outcome through effectively helping with potential community surveys.
- Documented and resolved retention rate which led to 99% occupancy and increasee NOI.
- Collaborated with team of 7 in the development of Afterschool Program.
Software
Yardi
Epic
Certification
[ RMA], Eastern College of Health Vocations] 1 yr
Timeline
Patient Access Specialist
JPS Health Network
08.2020 - Current
Associate of Science - Accounting
Tarrant County Community College South
01.2018 - Current
Associate of Science - Keyboarding/Office Technology
Tarrant County Community College
01.2018 - Current
Certification - Professional Office Skills
Ladder's Alliance
08.2017 - 03.2019
Property Manager/Leasing Agent/Assistant Manager
Trinity Senior Living, Cedar Point Townhomes
03.2014 - 02.2016
Office Manager
Penthouse Personnel Apartment Staffing
03.2010 - 03.2014
RMA - Registered Medical Assistant
Eastern College of Health Vocations
01.1985 - 05.1986
[ RMA], Eastern College of Health Vocations] 1 yr
01-1985
AS - Emergency Med Tech
EMT | Paramedical Institute
10.1983 - 05.1984
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