Dianne Maxwell
Fort Pierce,FL
Summary
Dedicated and detail-oriented professional with diversity in Esthetics and Medical office administration. Proven track record of providing exceptional customer service and support in fast-paced environments. Adept at managing front office operations, with a keen ability to enhance patient experiences through meticulous attention to detail and a warm, welcoming demeanor. Bring a strong work ethic and a collaborative spirit to foster team success. Eager to contribute to a dynamic healthcare team as a Front Desk Receptionist, leveraging interpersonal skills and a commitment to excellence in patient care.
Overview
11
11
years of professional experience
Work History
Customer Service
Nutrition World
- Understanding the benefits, uses, and potential side effects of various supplements, vitamins, minerals, and herbal remedies
- Customer Service: Providing personalized advice recommendations Based on individual customer needs and goals
- Ability to explain the value and benefits of products to encourage purchases while maintaining Integrity.
Medical Aesthetician
Plastic Surgery Center
- Front office operations, including appointment scheduling, patient check-in, and record-keeping, Enhanced patient experiences by providing friendly and efficient service, contributing to a positive office atmosphere
- Also, Included were Esthetic procedures using medical grade peels, assistance to Laser - tech, using Photo light rejuvenation, and recommending clinical home care products.
Supervisor
Sam's Club/ Crossmark
07.2023 - 08.2024
- Responsible for 10-15 food demonstrators within Sam's Club this includes scheduling running reports and tracking daily demos in the portal from start to finish, for weekly quotas
- Implement procedures to enhance team efficiency to achieve weekly goals, leading to a 100% success rate.
Independent Skincare Therapist
Serenity Salon and Spa
10.2021 - 04.2023
- Provide a range of specialized skincare treatments including facials, peels - exfoliations, tailored to individual client needs
- Establish and maintain a strong client base through expert care, personalized treatment plans, and follow-up consultations
- Utilize in-depth knowledge of skin care products and techniques to educate clients and promote healthy skin maintenance
- Manage all aspects of business operations
- Appointment scheduling product inventory and financial transactions.
Customer service/ Sales
Teletech@home
04.2020 - 09.2021
- Problem-solving and using the bank system and portals
- For Bank of America, in a work-from-home environment
- Responsibilities; included opening accounts and closing accounts
- Responsible for non-fraud claims and fraud claims
- Internal and external transfers and updating account information
- In a very fast-paced environment.
Medical Aesthetician
Institute of Health and Wellness
01.2014 - 10.2018
- Effectively diagnose and recommend appropriate Skin Care treatments in a clinical setting using PCA peels, and Microdermabrasion
- Treatments for acne skin brightening for hyperpigmented skin, anti-aging treatments
- Assisted with laser treatments, including recommendations for home care products, for already established clientele in a medical facility of functional medicine, and colorectal surgeries
Education
Cosmetology - Beautician
North Technical Education Center
Riviera Beach, FL01.1988
Skills
- Patient/client relations: Expertise in Providing compassionate and efficient service to patients/clients ensuring a positive experience at the front desk
- Administrative Proficiency: Skilled in managing patient records, scheduling appointments, and handling billing inquiries with accuracy and confidentiality
- Teamwork: Collaborative spirit with experience working in a diverse team environment
- Communication: Strong verbal and written communication skills, ensuring clear and effective interaction with patients/clients and staff
- Time Management: Proficient in managing multiple tasks efficiently to maintain smooth office operations
- Adaptability: Adapt to new environments and procedures, ensuring seamless integration into healthcare settings
- Multi-tasking: Capable of, juggling multiple tasks simultaneously while maintaining attention to detail and organization
- Problem-Solving: Adept at resolving issues promptly and diplomatically, ensuring patient satisfaction and smooth office operations
Timeline
Supervisor
Sam's Club/ Crossmark
07.2023 - 08.2024
Independent Skincare Therapist
Serenity Salon and Spa
10.2021 - 04.2023
Customer service/ Sales
Teletech@home
04.2020 - 09.2021
Medical Aesthetician
Institute of Health and Wellness
01.2014 - 10.2018
Customer Service
Nutrition World
Medical Aesthetician
Plastic Surgery Center
Cosmetology - Beautician
North Technical Education Center
Similar Profiles
Nicholas StoughtonNicholas Stoughton
Sales Manager at Nutrition WorldSales Manager at Nutrition World
Lilly MarkeyLilly Markey
Barista at Nutrition WorldBarista at Nutrition World
Ashley SniderAshley Snider
Inventory Efficiency Manager at Nutrition WorldInventory Efficiency Manager at Nutrition World
Michael SampleMichael Sample
Carpenter/Captain at Riverside Docks LLCCarpenter/Captain at Riverside Docks LLC
Aseantimone RaineyAseantimone Rainey
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union