Overview
Work History
Education
Skills
Timeline
Generic

Dianne McCoy

Oak Run,Ca.

Overview

43
43
years of professional experience

Work History

LG3

Compass ILS/SLS
05.2021 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

CMS

Loomis
07.2021 - 06.2022
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Handled various accounting transactions.
  • Monitored and verified suspicious activity on customer accounts.

Lowes Pricing Coordinator/Customer Service Representative

Lowe's
02.2018 - 07.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Customer Service

Cardinal Service / City Of North Bend P/T
06.2012 - 01.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Medical Transportation

B & R Medical Transportation
06.2016 - 09.2017
  • Assisted handicapped customers to safely complete transfers between van and facility.
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
  • Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
  • Effectively communicated with dispatch to schedule transport progression and receive new orders.
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Transported patients and clientele using [Type] and [Type] vehicles between medical facilities.
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
  • Maintained flexible availability to accommodate on-call hours.
  • Documented and reported mechanical issues to appropriate service personnel.

School Bus Driver

Bandon School Dis
09.2009 - 05.2016
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Transported passengers safely along prescribed routes according to tight schedules.

Front Counter

Two Guy’s Computer P/T
06.2002 - 05.2008
  • End of the month billing
  • Advised guests about available products and services to meet individual needs.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
  • Organized files and completed paperwork for each service action.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.

Front End Supervisor /HR Coordinator

Toy’s R US, H.R
06.1999 - 05.2002
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Billing

S & P Farms P/T
01.1992 - 09.1999
  • Data Entry & Contract Agreements

Medical Billing

Almaden Chiropractic Center, Collations
04.1996 - 03.1997
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Collected payments and applied to patient accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

Bookkeeper

Oliver Heating & Air
03.1988 - 07.1990
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Identified accounting errors when cross-referencing documents and database information.
  • Reported financial data and updated financial records in ledgers and journals.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Analyzed financial data to assist in budget creation and forecasting.
  • Used knowledge of local laws to comply with reporting requirements.
  • Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.

Material Controller

Southwestern Cable TV
12.1980 - 07.1986
  • End of the Month Closing

Education

East Union High

Skills

  • Computer Skills:
  • Microsoft Office 2023
  • Quick books

Timeline

CMS

Loomis
07.2021 - 06.2022

LG3

Compass ILS/SLS
05.2021 - Current

Lowes Pricing Coordinator/Customer Service Representative

Lowe's
02.2018 - 07.2021

Medical Transportation

B & R Medical Transportation
06.2016 - 09.2017

Customer Service

Cardinal Service / City Of North Bend P/T
06.2012 - 01.2018

School Bus Driver

Bandon School Dis
09.2009 - 05.2016

Front Counter

Two Guy’s Computer P/T
06.2002 - 05.2008

Front End Supervisor /HR Coordinator

Toy’s R US, H.R
06.1999 - 05.2002

Medical Billing

Almaden Chiropractic Center, Collations
04.1996 - 03.1997

Billing

S & P Farms P/T
01.1992 - 09.1999

Bookkeeper

Oliver Heating & Air
03.1988 - 07.1990

Material Controller

Southwestern Cable TV
12.1980 - 07.1986

East Union High

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Dianne McCoy