Summary
Overview
Work History
Education
Skills
Timeline
Interests
Generic

Dianne Mills

Jonesville,SC

Summary

Customer-focused professional with extensive experience in retail environments, skilled in problem-solving and time management. Demonstrates strong teamwork and collaboration to enhance customer satisfaction and store operations. Experienced with handling cash transactions, maintaining accurate records, and providing customer support. Utilizes strong communication skills to ensure customer satisfaction and resolve issues effectively—knowledge of retail procedures and sales techniques. Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.

Overview

45
45
years of professional experience

Work History

Retail Cashier

Food Lion
07.2025 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers' needs effectively.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit.
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Answered questions about store policies and addressed customer concerns.
  • Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Retail Sales Associate

Bath and Body Works
05.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Greeted customers and provided outstanding customer service.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered questions about store policies and addressed customer concerns.
  • Helped the customer pick up their online orders.

Customer Service Associate

Big Lots
05.2025 - 06.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.

Lead Associate

Dollar General Store
02.2025 - 05.2025
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Learn to open and close, and run the reports on each cashier's register when closing, and make sure that the tills balance, and make out a deposit slip for the bank.

Customer Service Associate

Ollie's Bargain Outlet
06.2024 - 08.2024
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Retail Associate/Retail Merchandiser Assistant

Bargain Hunt
04.2023 - 06.2024
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Assisted in the training of new merchandising staff members, sharing industry knowledge, best practices, and company standards.
  • Maintained a clean and organized workspace, adhering to safety guidelines and ensuring compliance with company policies.
  • Supported store management with daily operations, including opening/closing procedures and employee supervision when needed.
  • Demonstrated a strong work ethic by consistently arriving on time, completing tasks efficiently, and showing dedication to the overall success of the retail team.
  • Adapted quickly to changing business needs by remaining flexible in scheduling tasks based on priority and deadlines.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Evaluated product quality and vendor performance to maintain quality standards.

Legal Secretary

Michael Vick Esq.
06.1986 - 08.1989
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Filed documents with courts on behalf of attorney.
  • Transcribed legal documents and phone conversations.
  • Reduced errors in legal documents by implementing thorough proofreading processes.
  • Scheduled all appointments, appearances and briefings.
  • Developed and maintained filing and retrieval systems.
  • Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
  • Enhanced attorney productivity with proficient management of case files and schedules.
  • Diligently edited legal correspondence for grammar and spelling.
  • Streamlined office procedures for increased efficiency in handling legal matters.
  • Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
  • Contributed to positive client experiences by offering attentive support during consultations with attorneys.
  • Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
  • Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
  • Enhanced accuracy of legal documents by conducting meticulous proofreading, reducing need for revisions.
  • Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
  • Enhanced office efficiency by streamlining filing systems, making critical documents easily accessible for urgent legal matters.
  • Managed complex legal document preparation to ensure compliance with court deadlines, contributing to firm's reputation for reliability.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
  • Created and printed legal documents for attorneys to review.
  • Completed data entry of legal documents into electronic filing systems.
  • Developed and maintained positive relationships with clients and colleagues.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Planned and organized internal and external events, meetings and conferences.
  • Generated documents and presentations using large repertoire of software programs.
  • I also drew up bankruptcy and domestics cases.

Administrative Clerk

Motor Vehicle Division
06.1980 - 07.1984
  • Entered data into system and updated customer contacts with information to keep records current.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Running Drivers License through NCIC to make sure they were not suspended in another state and I was trained to give oral tests.
  • Assisted customers with inquiries, providing detailed information regarding licensing procedures.

Education

Diploma - Business Processing

Spartanburg Methodist College
Spartanburg, SC
08.1984

High School Diploma - undefined

Jonesville High
Jonesville, SC
05.1976

Skills

  • Friendly and outgoing
  • Teamwork and collaboration
  • Customer service
  • Store cleaning
  • Problem-solving
  • Time management
  • Flexible schedule
  • Reliability and punctuality
  • Customer engagement
  • Order processing

Timeline

Retail Cashier

Food Lion
07.2025 - Current

Customer Service Associate

Big Lots
05.2025 - 06.2025

Lead Associate

Dollar General Store
02.2025 - 05.2025

Customer Service Associate

Ollie's Bargain Outlet
06.2024 - 08.2024

Retail Sales Associate

Bath and Body Works
05.2024 - Current

Retail Associate/Retail Merchandiser Assistant

Bargain Hunt
04.2023 - 06.2024

Legal Secretary

Michael Vick Esq.
06.1986 - 08.1989

Administrative Clerk

Motor Vehicle Division
06.1980 - 07.1984

High School Diploma - undefined

Jonesville High

Diploma - Business Processing

Spartanburg Methodist College

Interests

Watching Movies and TV Shows, Fashion and Style, Personal Development and Self-Improvement, Music has different sounds and groups.

Similar Profiles

CREATE PROFILE
Dianne Mills