Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DIANNE MORENO

GRAND PRAIRIE,TX

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.

Overview

12
12
years of professional experience

Work History

Insurance Advisor

Farmers Insurance
11.2019 - 04.2025
  • Present and detail policy options to individuals
  • Assist with policy changes, renewals and cancellations
  • Manage billing inquiries and execute payment processing
  • Respond to inbound calls, emails, and chats
  • Address customer complaints or concerns
  • Troubleshoot issues or escalated complex matters to appropriate departments

Front Desk

Definitive Dental
08.2015 - 11.2019
  • Educate patients on treatment and extend of treatment needed
  • Communicated with referring offices through phone, email and fax regarding treatment plan details
  • Process payments, cash, credit and CareCredit
  • Maintained excellent communication skills with an ability to present, schedule and educate dental procedures and treatment plans to patients
  • Responsible for assisting with the opening and closing of the office

Customer Representative

Golds Gym Inc.
12.2012 - 08.2015
  • Managed and resolved customer complaints with empathy and professionalism.
  • Coordinated high volume of inbound and outbound customer calls to ensure efficient communication.
  • Thoroughly documented, investigated, and addressed customer billing issues and complaints
  • Processed payments, late fees, and refunds for membership accounts.

Education

High School -

CROSSWINDS HIGHSCHOOL
GRAND PRAIRIE, TX

Skills

  • CRM strategy
  • Conflict Resolution
  • Multichannel Communication
  • Microsoft Office
  • Bilingual
  • Time Management & Multitasking
  • Empathy
  • Critical Thinking
  • CRM Systems

References

Available upon request

Timeline

Insurance Advisor

Farmers Insurance
11.2019 - 04.2025

Front Desk

Definitive Dental
08.2015 - 11.2019

Customer Representative

Golds Gym Inc.
12.2012 - 08.2015

High School -

CROSSWINDS HIGHSCHOOL

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