DIANNE M RODRIGUEZ
McLoud
Summary
Experienced medical scheduling leader with over 30 years of progressive experience at the Dean McGee Eye Institute. Proven ability to manage large scheduling teams, maintain complex provider templates across multiple locations, and support high-volume ophthalmology and optometry practices. Recognized for strong problem-solving skills, workflow optimization, and delivering exceptional patient access and service.
Overview
2026
2026
years of professional experience
Work History
Physician Support Supervisor
Dean McGee Eye Institute
01.2021 - Current
- Manage and oversee a team of 40+ schedulers across multiple locations.
- Provide training, mentoring, and performance evaluations to support staff development and retention.
- Develop and implement scheduling policies, workflow standards, and process improvements.
- Monitor schedule utilization and identify opportunities to maximize provider availability and appointment capacity.
- Collaborate with clinical leadership and physicians to create, adjust, and optimize provider schedule templates.
- Troubleshoot complex scheduling issues, including template conflicts, overbooking, and cross-location coordination.
- Lead daily operational support for multi-specialty scheduling, including ophthalmology and optometry subspecialties.
- Partner with IT and EMR teams to resolve system-related scheduling errors and enhance scheduling tools.
- Review call metrics, appointment volumes, and template adherence to ensure efficiency and accuracy.
- Facilitate team meetings to communicate updates, address issues, and review goals.
- Ensure compliance with organizational policies, patient access standards, and quality measures.
- Support onboarding of new physicians by building schedule templates, appointment types, and workflow structures.
- Arrange and coordinate meetings with other departments to ensure workflow alignment.
- Manage scheduler time-off requests and ensure adequate staffing levels.
- Receive and address patient complaints and ensure timely resolution.
- Monitor scheduling group email inboxes to ensure timely responses.
- Respond to Epic in-basket messages related to scheduling and patient access.
- Interview and hire scheduling and support staff.
- Oversee staffing and coverage for the switchboard.
- Monitor answering service logs to identify missed or delayed calls and improve communication workflows.
Physician Support Coordinator
Dean McGee Eye Institute
01.2002 - 01.2021
- Worked under the Director of Physician Support to maintain and update physician scheduling templates across all locations.
- Supported daily scheduling operations for ophthalmology and optometry providers.
- Assisted physicians and staff with scheduling concerns and template adjustments.
- Coordinated communication between clinical teams and scheduling departments.
- Ensured accuracy of provider templates and appointment types across multiple EMR systems.
- Served as the primary contact for resolving template conflicts and schedule changes.
- Tracked physician availability, PTO, surgery days, and clinic assignments.
- Collaborated with providers to implement new scheduling workflows.
- Supported onboarding for new clinics and service lines.
Patient Appointment Coordinator
Dean McGee Eye Institute
2000 - 2002
- Coordinated patient appointments using electronic health record systems to optimize scheduling efficiency.
- Managed communication between patients and clinical staff to ensure seamless appointment flow.
- Developed and maintained patient records, ensuring accuracy and compliance with privacy regulations.
- Trained new staff on appointment scheduling procedures and patient management systems.
- Collaborated with healthcare providers to resolve scheduling conflicts and accommodate patient needs effectively.
- Coordinated seamless transitions between departments for multi-disciplinary care visits within the same facility or across partnering sites if required.
Scheduler
Dean McGee Eye Institute
01.1992 - 01.1999
- Scheduled appointments for ophthalmology and optometry patients.
- Assisted with patient check-in and front office support.
- Managed high call volumes with accuracy and professionalism.
- Verified patient insurance and collected required documentation.
- Coordinated follow-up appointments and specialty referrals.
- Supported physicians with daily schedule adjustments.
Receptionist
Dean McGee Eye Institute
01.1990 - 01.1992
- Managed front desk operations and patient check-in.
- Provided administrative support to clinic staff.
- Answered multi-line phones and directed calls.
- Collected and updated patient demographic information.
- Assisted scheduling teams with appointment entry and patient flow.
- Supported paperwork, communication, and patient forms.
Education
High School Diploma -
McLoud High School
Skills
- Leadership & Team Development
- Workflow Optimization
- Staff Training & Coaching
- Cross-Department Collaboration
- Patient Access & Satisfaction
- High-Volume Scheduling Operations
- Conflict Resolution & Problem Solving
- Communication & Coordination
- EMR/EHR Systems: Epic, IDX, IFA, Group Management
- Phreesia
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Physician Support Supervisor
Dean McGee Eye Institute
01.2021 - Current
Physician Support Coordinator
Dean McGee Eye Institute
01.2002 - 01.2021
Scheduler
Dean McGee Eye Institute
01.1992 - 01.1999
Receptionist
Dean McGee Eye Institute
01.1990 - 01.1992
Patient Appointment Coordinator
Dean McGee Eye Institute
2000 - 2002
High School Diploma -
McLoud High School