Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Interests
Timeline
Generic

Dianne Neumann

Frederic,WI

Summary

Dynamic leader with a proven track record at Northwest Passage, excelling in team leadership and strategic planning. Enhanced productivity through effective workflows and conflict resolution, while fostering a culture of excellence. Skilled in employee development and analytical thinking, driving significant improvements in customer satisfaction and team cohesion.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Diligent Case Manager with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

8
8
years of professional experience

Work History

CAC Supervisor

Northwest Passage
11.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Educated staff on organizational mission and goals to help employees achieve success.

Mental Health Support Worker

Northwest Journey
06.2019 - Current
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
  • Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
  • Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
  • Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
  • Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
  • Delivered psychoeducational presentations at staff meetings or community events to increase awareness of mental health issues.
  • Documented client progress in confidential files.
  • Implemented crisis intervention plans to support client safety.
  • Provided clients with recommendations to community resources.
  • Facilitated support groups for clients to discuss issues related to mental health.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
  • Utilized motivational interviewing techniques to increase client engagement in treatment.

General Manager

Timbers Theatres
02.2017 - 06.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Education

Human Services Associates Degree -

Northwood Technical College
Rice Lake, WI
05-2026

GED -

Northwood Technical College
Rice Lake, WI
05-2023

Skills

  • Guidance and development
  • Achievement-focused
  • Team leadership
  • Client support
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Attention to detail
  • Strategic planning
  • Staff development
  • Analytical thinking
  • Team building
  • Relationship building

Affiliations

  • Be Happy Bakery

Languages

Spanish
Native or Bilingual

Interests

  • Engaging in food photography and sharing culinary creations on social media
  • Baking
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Outdoor Recreation
  • Volunteering
  • Gardening
  • Participate in Basketball and football, as recreational activities to maintain physical fitness
  • Volunteering with youth sports programs as a Coaching
  • Gym Workouts

Timeline

CAC Supervisor

Northwest Passage
11.2020 - Current

Mental Health Support Worker

Northwest Journey
06.2019 - Current

General Manager

Timbers Theatres
02.2017 - 06.2024

Human Services Associates Degree -

Northwood Technical College

GED -

Northwood Technical College

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