Dianne Perez
Lakeland,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
29
29
years of professional experience
Work History
Operations Supervisor
Bealls Florida
01.2025 - Current
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Managed daily operations, streamlining processes for improved efficiency and customer satisfaction.
- Led a team to achieve measurable sales growth through strategic planning and resource allocation.
Service Lead
Big Lots
01.2024 - 02.2025
- Developed strategies for improving customer satisfaction levels.
- Collaborated with external vendors and suppliers providing support services related to customer service operations.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Managed inventory control processes including ordering, receiving, stocking, pricing.
- Upsold customers on protection plans, warranties and coordinating products.
- Assisted customers in selecting appropriate furniture for their needs and budget.
Customer Service Representative
Maximus
10.2023 - 01.2024
- Managed incoming over 25 customer calls per day.
- Assisting callers in finishing online applications
- Completing daily electronic call logs
- Filling caller out timesheets
- Maintaining up -to -date knowledge of regulations and policies as they apply to the healthcare programs.
Collections Representative
Mid Florida Financing Ok Carz
06.2023 - 10.2023
- Provide excellent customer service while meeting collection goals.
- Manage daily call queue.
- Takes payments.
- Identifies and recommends accounts for repossession.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Managed over 50 customer calls per day.
Inbound Sales Representative
Charter Communications, Spectrum
01.2023 - 06.2023
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Opened new accounts and documented personal, demographic and payment information in system.
- Presented sales pitches to clients with basic needs.
Assistant Store Manager of Operations
Burlington Stores
05.2015 - 01.2023
- Recruited, hired, and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Implemented theft prevention policies to minimize potential stock loss.
- Scheduled staff to assign employee shifts to meet departmental and business needs.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Led floor sets following plan-o-grams to update store appearance. Monitored employee attendance and productivity levels on a daily basis.
- Tracked daily operational activities such as store expenses, payroll records.
- Highlighted sale items and promotions with proper signage and displays.
Account Representative/Collectors
GC Services
04.2014 - 09.2014
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Negotiate arrangements with customers to pay debt in full or set up best possible arrangements.
- Received and processed client payments and updated accounts.
- Identified customer needs by asking questions and advising on best solutions.
- Managed over 50 customer calls per day.
Claims Clerk
Medical Card System, MCS
03.2010 - 08.2012
- Sorted incoming mail for distribution opens envelopes by hand or machine and stamps date of received. (Received claims CMS 1500, UB 04, EOB, ADA, Reject Letters, CHRA- Comprehensive Health Risk Assessment, Appeals/ Complaints) and scanned documents and saved in database to keep records of essential organizational information.
- Checked documentation for accuracy and validity on updated systems.
- Generated reports to identify discrepancies and/or differences in claims inventory management for all business lines of MCS.
- Review invoices received from business partners and confirmed results of operations for payment invoiced monthly.
Case Management Secretary
HIMA San Pablo Bayamon Hospital
08.2006 - 05.2009
- Establish communication between patients, visitors, and staff members.
- Composed letters, memos, minutes of meeting, field and transcript documents, medical records in chronological order.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinate meetings or conferences.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Front End Supervisor
Kmart
11.1996 - 05.2002
- Led front-end operations, enhancing customer service and reducing checkout time by measurable results.
- Managed a team of cashiers, improving efficiency and accuracy in daily transactions.
- Implemented training programs for staff, resulting in improved customer satisfaction scores.
- Resolved customer complaints effectively, maintaining a positive store environment.
- Coordinated with management to streamline processes, achieving operational excellence.
Education
Associate of Arts - Medical Billing And Coding
NUC University
Bayamon, PR05-2027
Diploma - Office Assistant
Bayamon Community College
Bayamon, PR06.2006
High School Diploma - undefined
Colegio Santa Rosa
Bayamon, PR06.1996
Skills
- Store Layouts
- Compliance Requirements
- POS Systems Operations
- Pricing and Markdowns
- Organization and Time Management
- Computers and Technology
- Records Organization and Management
- Inbound and Outbound Calling
- Skip Tracing
- Monthly Reconciliations
- Patient Charting and Reporting
- Medical Records Verification
- KPI tracking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Supervisor
Bealls Florida
01.2025 - Current
Service Lead
Big Lots
01.2024 - 02.2025
Customer Service Representative
Maximus
10.2023 - 01.2024
Collections Representative
Mid Florida Financing Ok Carz
06.2023 - 10.2023
Inbound Sales Representative
Charter Communications, Spectrum
01.2023 - 06.2023
Assistant Store Manager of Operations
Burlington Stores
05.2015 - 01.2023
Account Representative/Collectors
GC Services
04.2014 - 09.2014
Claims Clerk
Medical Card System, MCS
03.2010 - 08.2012
Case Management Secretary
HIMA San Pablo Bayamon Hospital
08.2006 - 05.2009
Front End Supervisor
Kmart
11.1996 - 05.2002
High School Diploma - undefined
Colegio Santa Rosa
Associate of Arts - Medical Billing And Coding
NUC University
Diploma - Office Assistant
Bayamon Community College
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