Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Dianne Persaud

Schenectady,NY

Summary

Proven Customer Service Representative and Home Health Aide with a track record of reducing hospital readmission rates and enhancing patient wellbeing at Brookside. Skilled in critical thinking and relationship building, adept at managing patient care and customer relations. Achieved significant improvements in patient health outcomes and service efficiency.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Piedmont Hospital
07.2022 - Current

Checking in passengers and luggage. Fixing reservations, flights schedule, meeting aircraft, working together with flight crew to make sure flight leaves ontime.

HHA

Brookside
12.2021 - 06.2022
  • Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Trained new HHA staff members on best practices for patient care delivery and documentation procedures.

HHA

CompanionCare USA
04.2010 - 07.2015
  • Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Administered medications accurately and on time, ensuring optimal treatment effectiveness.
  • Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Education

HS Diploma -

Jamaica High School
Jamaica, NY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Complaint handling
  • Scheduling
  • Appointment scheduling

Timeline

Customer Service Representative

Piedmont Hospital
07.2022 - Current

HHA

Brookside
12.2021 - 06.2022

HHA

CompanionCare USA
04.2010 - 07.2015

HS Diploma -

Jamaica High School
Dianne Persaud