Dianne Plascencia
Lemon Grove,CA
Summary
Talented Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time. Knowledgeable about planning and executing gas/electric conflict checks.
Overview
7
7
years of professional experience
Work History
Project Coordinator
Cordoba Corporation
San Diego, CA
01.2022 - Current
- Streamlined project management processes.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project’s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Elevated overall quality of completed projects by consistently monitoring progress.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
Patient Service Representative
Scripps Health Care
Carmel Valley, CA
12.2020 - 10.2021
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Patient Access Registration
PIH Health Hospital
Whittier, CA
10.2018 - 08.2020
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Collaborated with medical staff to facilitate seamless communication between departments, expediting patient care.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
Administrative Assistant
La Mirada Medical and Chiropractic Group
La Mirada, CA
06.2017 - 08.2018
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while always providing courteous service.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Assisted with medical coding and billing tasks.
- Negotiated collective bargaining agreements with attorneys regarding person injury cases.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours, and minimizing wait times for patients.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Education
High School Diploma -
Whittier High School
Whittier, CASkills
- Bilingual (Spanish)
- Experience with Microsoft office
- Detail Oriented
- Customer Service
- Conflict Resolution
- Relationship Building
- Strategic Planning
- Flexible and Adaptable
- Time Management
- Deadline Adherence
- Task Delegation
- Critical Thinking
Timeline
Project Coordinator
Cordoba Corporation
01.2022 - Current
Patient Service Representative
Scripps Health Care
12.2020 - 10.2021
Patient Access Registration
PIH Health Hospital
10.2018 - 08.2020
Administrative Assistant
La Mirada Medical and Chiropractic Group
06.2017 - 08.2018
High School Diploma -
Whittier High School