Dianne Poole
Hattiesburg,MS
Summary
Offering excellent interpersonal skills and passion for helping customers. Brings ability to quickly learn and understand sales techniques and customer service best practices. Ready to use and develop communication and problem-solving skills in Customer Service Sales Specialist role.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Activity Coordinator
Top Choice Adult Day Care Center
Hattiesburg, MS
06.2025 - 04.2026
- Developed and implemented engaging activity programs tailored to diverse participant needs.
- Coordinated logistics for daily activities, ensuring smooth execution and participant enjoyment.
- Fostered relationships with participants to enhance community engagement and social interaction.
- Collaborated with interdisciplinary teams to assess participant progress and refine programming strategies.
- Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
- Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
Cashier/dietary Aide
South MS State Hospital
Purvis, MS
10.2024 - 05.2025
- Processed high volumes of transactions efficiently, ensuring accuracy in cash handling and customer service.
- Assisted customers with inquiries, providing information on services and fostering positive interactions.
- Maintained inventory levels by restocking merchandise and organizing sales floor effectively.
- Collaborated with team members to streamline checkout procedures, enhancing overall customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Commercial Janitorial Cleaner
Service Master Cleaning
Petal, MS
08.2024 - 10.2024
- Operated cleaning equipment including buffers, vacuums, and pressure washers to maintain cleanliness standards.
- Conducted thorough inspections of facilities to ensure compliance with sanitation protocols and safety regulations.
- Collaborated with team members to develop efficient cleaning schedules that optimized workflow and minimized downtime.
- Trained new staff on effective cleaning techniques and use of safety equipment to ensure high performance standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
Cashiers
Loves Travel Stop
Poplarville, MS
03.2023 - 02.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Managed cash drawer, ensuring balanced transactions at the end of shifts.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Collaborated with team members to streamline checkout processes during peak hours.
- Monitored inventory levels and restocked merchandise as needed to support sales efforts.
Assembly Line Worker
Kholer Engines
Hattiesburg, MS
06.2019 - 01.2020
- Performed thorough strength and tolerance tests on finished materials to ensure top quality
- Inspect all equipment and materials to ensure in compliance
- Build own fixtures to assist with project progress
Sales Associate
Sears
Hattiesburg
10.2018 - 03.2019
- Maintained log of purchases with customer phone numbers and email addresses to notify them of upcoming promotions and sales
- Greeted multiple customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
- Train new employees on upselling, cross-selling, and customer service techniques
- Successfully assisted customers per day in-person and via telephone with purchase decisions, transactions, returns, and inquires
Dietary Aide
Brentwood Nursing Home
Dallas, TX
07.2017 - 04.2018
- Serve food to patients and provide extra assistance as needed
- Educate clients on dietary restrictions and impact
- Initiate and manage loyal patient base
- Prepare and modify patient needs
- Serve clients based on specific, dietary needs
- Clean dishes in accordance to company and federal regulations
Education
Nursing
Prentiss high school
Prentiss, MS06.2014
Skills
- Customer service
- Organizational skills
- Sales
- Customer care
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
Timeline
Activity Coordinator
Top Choice Adult Day Care Center
06.2025 - 04.2026
Cashier/dietary Aide
South MS State Hospital
10.2024 - 05.2025
Commercial Janitorial Cleaner
Service Master Cleaning
08.2024 - 10.2024
Cashiers
Loves Travel Stop
03.2023 - 02.2024
Assembly Line Worker
Kholer Engines
06.2019 - 01.2020
Sales Associate
Sears
10.2018 - 03.2019
Dietary Aide
Brentwood Nursing Home
07.2017 - 04.2018
Nursing
Prentiss high school