Dianne Proctor

• Maintained accurate documentation on all cases, ensuring compliance
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Supervised care workers to ensure that all the clients needs were addressed.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Optimized resource allocation, effectively balancing priorities and managing competing demands.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assisted individuals with disabilities working in the greenhouses and display areas. Work side-by-side with the gentleman, teaching him how to maintain a job working in the garden center as he desired. Ensuring that plants and trees were taken care of properly by watering, fertilizing and in proper light placement. Maintained healthy pest free plants for the company.

Assisted individuals with disabilities working in the greenhouses and display areas. Work side-by-side with the gentleman, teaching him how to maintain a job working in the garden center as he desired. Ensuring that plants and trees were taken care of properly by watering, fertilizing and in proper light placement. Maintained healthy pest free plants for the company.