Summary
Overview
Work History
Education
Skills
Timeline
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Dianne Sherrod

Providence,RI

Summary

Proven team manager and analytical thinker, I excelled at The Convention Center by enhancing service delivery and operational efficiency. Leveraging skills in multitasking and project planning, I significantly improved guest satisfaction. My adeptness in critical thinking and team management propelled recovery and service quality, marking me as a standout in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Food Service Prep

The Convention Center
Providence, RI
06.2015 - Current
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Greeted customers upon arrival in the dining area.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Monitored inventory levels of food items used during meal services.

Intern

Parent support Network
Warwick, RI
03.2021 - 12.2024
  • Advocating for people in recovery.
  • Sharing resources and building skills.
  • Building community and relationships.
  • Leading recovery groups.
  • Mentoring and setting goals.

House Manager

Amos House
Providence, RI
01.2024 - 08.2024
  • Monitored service provider performance to ensure quality of services delivered.
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Communicated with maintenance team on damages to repair.
  • Ensure guests are clean and sober using toxic screens and breathalyzers.

Education

Peer Support Specialist - Peer Support

Parent Support Network Of Rhode Island
Warwick, RI
06-2021

Training Cert - Call Center Agent Training

Amos House
Providence, RI
01-2019

GED -

Providence Family Learning Center
Providence, RI
01-1980

Skills

  • Analytical and Critical Thinking
  • Team Management
  • Multitasking
  • Project Planning
  • Calm Under Pressure

Timeline

House Manager

Amos House
01.2024 - 08.2024

Intern

Parent support Network
03.2021 - 12.2024

Food Service Prep

The Convention Center
06.2015 - Current

Peer Support Specialist - Peer Support

Parent Support Network Of Rhode Island

Training Cert - Call Center Agent Training

Amos House

GED -

Providence Family Learning Center

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Dianne Sherrod