Summary
Overview
Work History
Education
Skills
Timeline
Dianne  Sports

Dianne Sports

Sioux Falls,SD

Summary

Adept at balancing financial objectives with customer needs, I significantly enhanced customer satisfaction and compliance at Yellow Freight. My expertise in financial acumen and customer relationship building, coupled with a talent for mentoring and problem-solving, positions me as a dynamic asset in customer service and collections roles.

Overview

18
18
years of professional experience

Work History

Customer Service / Collections

Yellow Freight
09.2004 - 09.2022
  • Negotiated payment plans with delinquent customers, balancing their financial needs with company revenue objectives.
  • Mentored new hires to ensure proper understanding of company policies and procedures related to collections.
  • Developed strong rapport with customers by maintaining open lines of communication and providing timely updates on account status.
  • Improved customer satisfaction by addressing and resolving escalated collection issues promptly and professionally.

Education

Graduated - General With Specialty In Biology

West High School, Sioux City, IA
12.1976

Skills

  • Team Management
  • Professionalism and Etiquette
  • Compliance Management
  • Financial Acumen
  • Customer Relationship Building
  • Patience and Persistence
  • Stress Tolerance
  • Customer Service
  • Time Management
  • Attention to Detail
  • Multitasking and Organization
  • Problem-solving abilities

Timeline

Customer Service / Collections - Yellow Freight
09.2004 - 09.2022
West High School - Graduated , General With Specialty In Biology
Dianne Sports