Dianne Sports
Sioux Falls,SD
Summary
Adept at balancing financial objectives with customer needs, I significantly enhanced customer satisfaction and compliance at Yellow Freight. My expertise in financial acumen and customer relationship building, coupled with a talent for mentoring and problem-solving, positions me as a dynamic asset in customer service and collections roles.
Overview
18
18
years of professional experience
Work History
Customer Service / Collections
Yellow Freight
09.2004 - 09.2022
- Negotiated payment plans with delinquent customers, balancing their financial needs with company revenue objectives.
- Mentored new hires to ensure proper understanding of company policies and procedures related to collections.
- Developed strong rapport with customers by maintaining open lines of communication and providing timely updates on account status.
- Improved customer satisfaction by addressing and resolving escalated collection issues promptly and professionally.
Education
Graduated - General With Specialty In Biology
12.1976
Skills
- Team Management
- Professionalism and Etiquette
- Compliance Management
- Financial Acumen
- Customer Relationship Building
- Patience and Persistence
- Stress Tolerance
- Customer Service
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
Timeline
Customer Service / Collections - Yellow Freight
09.2004 - 09.2022
West High School - Graduated , General With Specialty In Biology
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