Summary
Overview
Work History
Education
Skills
Certification
Activities
Timeline
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Dianne Teague

Myrtle Beach,SC

Summary

Dynamic and results-driven professional with extensive experience at Olive Garden, excelling in guest relations management and conflict resolution. Recognized for exceptional service and training abilities, I thrive in high-volume dining environments, ensuring order accuracy and promoting menu specials to enhance customer satisfaction. Committed to fostering teamwork and delivering outstanding dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

FOH and BOH

Chic-Fil-A
Myrtle Beach, SC
04.2024 - 03.2025
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Head Waitress/Cook/Assistant Manager

Plantation Pancake House
Surfside Beach, SC
04.2021 - 12.2023
  • Provided exceptional customer service to ensure repeat business from customers
  • Served high volume of tables at once and simultaneously supervised serving staff
  • Assigned tasks to wait staff and monitored their performance throughout the shift
  • Responded to ad hoc cleaning duties at end of shift
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
  • Tracked inventory levels on food items, beverages, utensils and supplies used by wait staff
  • Performed cashier duties such as taking payments and issuing change accurately
  • Trained new wait staff team members in proper procedures and important standards of establishment

Shift Leader/Pharmacy Technician

Walgreen's Pharmacy
Socastee, SC
03.2020 - 04.2021
  • Checked orders for quality and completeness
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols
  • Evaluated needs of departments and delegated tasks to optimize overall production
  • Monitored employee performance to ensure compliance with company policies and procedures
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
  • Managed filing of prescriptions, both electronically and manually
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information
  • Operated cash registers to accept payments from customers
  • Trained, managed and motivated employees to promote professional skill development
  • Used Point of Sale register system to complete transactions

Certified Server Trainer/Server

Olive Garden
Myrtle Beach, SC
10.2019 - 03.2020
  • Promoted specials and seasonal items with detailed descriptions of dishes
  • Responded promptly to customer inquiries regarding server operations
  • Resolved guest issues related to food quality, service times and incorrect orders
  • Instructed new staff members on food handling procedures and service techniques
  • Ensured compliance with industry standards when deploying servers
  • Conducted training sessions for new and existing employees on server technologies
  • Collaborated with other departments to develop effective training programs
  • Provided exceptional service to high volume of daily customers
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift
  • Bussed tables and removed unnecessary items to facilitate positive experiences
  • Partnered with other servers to manage service to large parties such as receptions and banquets

Education

GED -

Cherokee County Adult Education
Gaffney, SC
01.1991

Skills

  • Service Prioritization
  • Liquor, Wine, and Food Service
  • Point of Sale (POS) System Operations
  • Management Support
  • High-Volume Dining
  • Guest Relations Management
  • Upselling Techniques
  • Tableside Service
  • Menu Memorization
  • Cash Handling
  • Conflict Management
  • Order Accuracy
  • Dish Preparation
  • Conflict Resolution
  • Assignment Delegation
  • Safe Food Handling
  • Food Safety Understanding
  • Customer service
  • Food safety
  • Employee training
  • Team leadership
  • Cross-functional collaboration

Certification

Servsafe Certification, 07/19/23, 07/19/26, 6475542

Activities

Mother of two behavioral special needs sons, I can handle stress and am very adaptive.

Timeline

FOH and BOH

Chic-Fil-A
04.2024 - 03.2025

Head Waitress/Cook/Assistant Manager

Plantation Pancake House
04.2021 - 12.2023

Shift Leader/Pharmacy Technician

Walgreen's Pharmacy
03.2020 - 04.2021

Certified Server Trainer/Server

Olive Garden
10.2019 - 03.2020

GED -

Cherokee County Adult Education

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