Dianne Thomasson
Savannah,GA
Summary
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Experienced with over 40 years of experience in customer service . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
28
28
years of professional experience
Work History
Assoicate Team Leader
H R Block
Savannah, Georgia
12.2021 - 04.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 6 members while providing exceptional customer service.
- Led team of 6 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Office Manager
Block Advisors
Savannah, Georgia
04.2017 - 06.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed appointment scheduling,
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw quality control and productivity rates to increase revenue and production times.
Client Service Professional
Block Advisors
Savannah , Georgia
01.2016 - 04.2017
- Scheduled client appointments for services with the 6 Tax Pros.
- Responded to customer questions via phone, email and in-person.
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Maintained accurate record-keeping with proactive attention to client information updates. Took payments for tax services. Keep accurate records of bank deposits and made those deposits every morning.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Called existing and prospective customers to schedule up and coming tax appointments.
Customer Service and Accounting Associate
Kroger
Savannah, Georgia
02.2001 - 05.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Supervised assoiciates when Store management was not there.
- Closed the store in the evening and did the closing of the accounting dept. and balancing and closing reports.
Banquet Manager
Oglethorpe Club
Savannah , Georgia
09.1996 - 10.2000
- Provided exceptional service to guests by immediately addressing needs and requests.
- Interpreted instructions to schedule and set up events to client specifications.
- Directed and managed banquet functions for clients that hired club as they were members events.
Service Advisor
Sears Auto Center
Savannah, Georgia
07.1989 - 09.1996
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Education
High School Diploma -
West High School
Waterloo,IA06.1964
Skills
- Attention to Detail
- Shift Scheduling
- Verbal and Written Communication
- Teamwork and Collaboration
- Giving Constructive Feedback
- Cash Register Operations
- Revenue Growth
- Effective Customer Service
- Office machines, good typist
- Leading Employees
- Loss Prevention Strategies
- Inventory Accuracy
- Guest Satisfaction
Seamtress
I had my own business that I designed and made doll clothes for American Girl Doll and sold online . I also took in alterations for customers.
Timeline
Assoicate Team Leader
H R Block
12.2021 - 04.2022
Office Manager
Block Advisors
04.2017 - 06.2021
Client Service Professional
Block Advisors
01.2016 - 04.2017
Customer Service and Accounting Associate
Kroger
02.2001 - 05.2012
Banquet Manager
Oglethorpe Club
09.1996 - 10.2000
Service Advisor
Sears Auto Center
07.1989 - 09.1996
High School Diploma -
West High School
Similar Profiles
Misty StockflethMisty Stockfleth
Tax Processing Specialist at H R BLOCKTax Processing Specialist at H R BLOCK
Leticia StephenLeticia Stephen
Assistant Team Leader at H R BlockAssistant Team Leader at H R Block
Hayward RobinsonHayward Robinson
Tax Preparer at H R BlockTax Preparer at H R Block