Summary
Overview
Work History
Education
Skills
Skills
Languages
Certification
Timeline
Generic

Dianne Valerio

Santa Rosa,CA

Summary

I describe myself as a respectful, compassionate, optimistic, resourceful, and trustworthy person.

Respect is the number one principle that I was taught, I believe that when people are respected, they feel seen & heard. & it makes a big impact in any company/businesses & in general.

I am an optimist, have a positive mindset and I believe that there is always a way to get through difficult situations.

I am resourceful & compassionate,

I do the best I can to attend to people's needs, understand their situation & find ways to help them the best way possible, & make sure that they are able to get the help they needed.

I am also a multitasker, I can do many things and get the tasks done as needed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Housekeeper

Kaiser Permenente
Santa Rosa, CA
07.2024 - Current
  • Observed proper use of chemicals when cleaning various surfaces.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Cleaned building floors by sweeping, mopping and scrubbing.

Activity Director

Calson Management LLC.
Santa Rosa, CA
08.2023 - 11.2023
  • Assisted residents with physical activities such as walks and exercise classes.
  • Organized events such as holiday parties, bingo nights, and movie screenings.
  • Coordinated calendars, shifts and activity schedules with staff.
  • Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
  • Explained rules and regulations of facilities and entertainment attractions to customers.
  • Negotiated contracts with performers, vendors and other service providers.
  • Planned and published calendar of events for facility.
  • Worked closely with families to ensure that their loved ones were receiving appropriate care.
  • Consulted with staff and other professionals to discuss activities.
  • Planned, organized or led exercise routines, athletic events or arts and crafts.
  • Supervised volunteers and provided guidance when necessary.
  • Planned programs of events or schedules of activities.

Receptionist

Calson Management LLC
Santa Rosa, CA
05.2023 - 08.2023
  • Updated daily log book with information about visitors entering the premises.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Compiled data from various sources into organized reports for management review.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled and confirmed appointments.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Verified visitors' identification cards before allowing access to the building.
  • Coordinated pick-up and delivery of express mail services.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Monitored office supplies inventory and placed orders when necessary.

Receptionist / Operator

Hansel Auto Group
Santa Rosa, California
08.2021 - 05.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Scheduled appointments for clients, customers, and other visitors.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Coordinated pick-up and delivery of express mail services.
  • Updated daily log book with information about visitors entering the premises.
  • Answered and directed incoming calls using multi-line telephone system.
  • Assisted with special projects assigned by management when required.

Cashier/Customer Service

Walgreens
Santa Rosa, California
09.2016 - 03.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

GED -

High School Diploma/ GED
Santa Rosa, CA
02-2023

Skills

  • Call Answering and Routing
  • Greeting and Seating Clients
  • Positive Attitude and Energetic
  • Telephone Answering
  • Multi-Line Telephone Skills
  • Shorthand Writing
  • Organization and Efficiency
  • Administrative and Clerical Support
  • Excellent organizational skills
  • Accident response
  • Customer service
  • Problem-solving
  • Multitasking capacity
  • Time management
  • Interpersonal communication
  • Volunteer coordination

Skills

  • Visitor Monitoring
  • Call Transfers

Languages

tagalog
Native/ Bilingual
English
Native/ Bilingual

Certification

  • First Aid Certification
  • Human Touch Healthcare Certification

Timeline

Housekeeper

Kaiser Permenente
07.2024 - Current

Activity Director

Calson Management LLC.
08.2023 - 11.2023

Receptionist

Calson Management LLC
05.2023 - 08.2023

Receptionist / Operator

Hansel Auto Group
08.2021 - 05.2023

Cashier/Customer Service

Walgreens
09.2016 - 03.2017

GED -

High School Diploma/ GED

Similar Profiles

CREATE PROFILE
Dianne Valerio