Dianne Zevada-Rodriguez
Pomona,CA
Summary
Conscientious Director of Case Management providing appropriate training and education for all staff members. Empowers staff to maintain accountability while satisfying patient concerns. Analyzes patient care data to identify improvement areas, create actionable plans and guarantee standards compliance.
Overview
9
9
years of professional experience
Work History
Case Management
Aveanna
Walnut
04.2021 - Current
- Responsible for providing in-house and field case management/support to assigned clientele and supporting staff
- Collaborate and coordinate with constituents to handle case assignments, draft service plans, review case progress, and make data-driven adjustments to address goals and objectives
- Oversee data collection, and provide clear, concise timely reports of clientele progress to insurance providers and public agencies to advocate for client resources and services
- Protected patient data in alignment with HIPAA privacy protocols.
- Provide crisis intervention support, and remain composed during challenging situations to maintain excellent service and safety of all
- Participate in the staff recruitment process by aiding in outreach, interviewing, and training new hires.
- Participated in multidisciplinary team meetings to discuss client progress towards meeting established goals.
- Assessed risk factors associated with each case in order to create an effective safety plan.
Behavioral Specialist
Special Education for Exceptional Kids
Los Angeles
09.2019 - 06.2021
- Collaborated with a team, including psychologists, educators, and parents, to ensure consistent and effective implementation of goals across various settings
- Assisted in negative behavior reduction and implementation of treatment plans to enhance professional/personal growth
- Provided training, adapted, and thought critically to ensure the retention of lessons and their value to the community
- Communicated and guided parents through behavior reduction to ensure students' success at all times
- Consistently recorded accurate data for supervisors and constituents to view students' progress for funding.
- Utilized positive reinforcement strategies such as verbal praise and reward systems to increase desired behaviors.
- Coached students in developing adaptive coping skills to manage stressors in their lives.
- Implemented de-escalation techniques during times of emotional distress or conflict.
Office Manager
The Massage Place
South Pasadena
12.2014 - 12.2019
- Led 20 employees to maintain a positive, productive working environment by motivating and mobilizing contractors to ensure client satisfaction
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives with staff and clientele
- Managed the company's employees/ independent contractors' records to accurately record and calculate wage distribution.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
B.A. in Psychology -
California State Polytechnic of Pomona
Skills
- Data Collection
- Relationship Management
- Conflict Management
- Ethics and Integrity
- Problem-solving aptitude
- Supervision and Oversight
- Organization and Resourcefulness
- Microsoft Office Applications
- Time & Project Management
- Social Interpersonal
- Compliance Monitoring
- Proficient in Quickbooks
- Tech Savvy
- Educating and Developing
- Presentation and Delivery
- Navigate Ambiguity
- Critical Analysis
- Customer Service
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Case Management
Aveanna
04.2021 - Current
Behavioral Specialist
Special Education for Exceptional Kids
09.2019 - 06.2021
Office Manager
The Massage Place
12.2014 - 12.2019
B.A. in Psychology -
California State Polytechnic of Pomona
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