Dianne B. Garcia
Newark,Delaware
Summary
Experienced professional with a strong background in customer service and operations management across diverse industries. Proven ability to enhance customer satisfaction and streamline processes through effective communication and problem-solving skills. Adept at building relationships and leading projects to successful completion.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Liveo Research Inc.
New Castle, DE
01.2022 - Current
- Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
- Maintained detailed records of customer interactions, transactions, and feedback for future reference.
- Coordinated with internal teams to deliver solutions aligned with client requirements.
- Developed strong customer relationships through personalized support and assistance.
- Identified improvement areas in customer service processes and recommended enhancements.
- Performed administrative tasks including filing paperwork, updating databases, and generating reports.
Lighting Specialist
Bright Light Design Center
Newark, DE
02.2016 - 01.2022
- Assessed customer budgets and design requirements to recommend additional items for project vision.
- Collaborated with builders, designers, and clients to successfully execute residential and commercial projects.
- Participated in visual merchandising initiatives to enhance store presentation.
- Resolved customer issues promptly, adhering to company guidelines.
- Coordinated with other stores, corporate departments, and delivery service to ensure accurate and timely order fulfillment.
Office Manager
Lee Michael's Fine Jewelry
San Antonio, TX
07.2012 - 08.2014
- Managed receipt, transfer, and assignment of merchandise in multi-million dollar jewelry store.
- Collaborated with vendors to ensure timely and accurate customer repairs.
- Facilitated product sales and additional services while assisting with repairs on sales floor.
- Conducted all office operations, including daily receipt audits.
Operations Manager
The Buckhorn Museum and Saloon
San Antonio, TX
08.2010 - 07.2012
- Oversaw daily operations of facility comprising two museums, a saloon, café, and gift shop.
- Led $700K renovation project for museum to enhance visitor experience.
- Coordinated all catered events with external caterer to ensure seamless execution.
Sales Director Business Development
Marilyn Systems
San Antonio, TX
11.2007 - 08.2010
- Created branding and marketing strategy for new product line.
- Established industry relationships and generated business leads through networking and trade shows.
- Executed installations and repairs for museums, amusement rides, and shooting galleries.
Store Manager
Bombay Company
Corpus Christi, San Antonio, TX
11.1999 - 11.2007
- Elevated store profit margin by 40% from a 25% deficit, enhancing financial performance.
- Successfully managed $2.5 million store operations, driving profitability and efficiency.
- Developed a high-performing team focused on guest satisfaction, increasing sales and customer retention.
- Boosted employee morale and reduced turnover through targeted engagement initiatives.
Skills
- Administrative support and operations
- Auditing and accounting
- Budgeting and financial management
- Inventory control
- Communication and problem resolution
- Customer service
- Marketing planning
- Networking and relationship building
- Project leadership and time management
- Industry trend analysis
Timeline
Customer Service Representative
Liveo Research Inc.
01.2022 - Current
Lighting Specialist
Bright Light Design Center
02.2016 - 01.2022
Office Manager
Lee Michael's Fine Jewelry
07.2012 - 08.2014
Operations Manager
The Buckhorn Museum and Saloon
08.2010 - 07.2012
Sales Director Business Development
Marilyn Systems
11.2007 - 08.2010
Store Manager
Bombay Company
11.1999 - 11.2007
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