DIANNE L. WIGGS
Summary
Methodical Quality Assurance Manager with extensive knowledge of policies and procedures, social work, staff management, oversees project management and inspections. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs, as well as problem-solving and analytical abilities.
Overview
11
11
years of professional experience
Work History
Quality Assurance Manger
Equus Workforce Solutions
01.2019 - Current
- Managed administrative needs and provided supervision of day-to-day operations of the projects
- Manage employees and existing personnel in accordance with company and contract requirements ensuring compliance with Center / ResCare policies and procedures, Facilitate staff training
- Compile and analyze information from a variety of sources to assist in the preparation of reports
- Compare performance data to contract and/or state goals on a weekly/monthly and yearly basis
- Responsible for interacting and responding to inquiries by Funding Source and or ResCare on present contracts
- Provides leadership in developing and implementing solutions for various organizational challenges to the company
- Responsible for ensuring timely submissions of required reports from all departments and timely submission of reports to Funding Source, ResCare or immediate supervisor as required
- May conduct monthly meetings involving all staff Interprets and applies regulations and policies and ensures consistency and compliance with governing laws and regulations
- Investigates, troubleshoots and develops/recommends solutions to inquiries, problems, and issues.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Streamlined testing processes by introducing automated tools, increasing efficiency and reducing errors.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Ensures staff is obtaining information, such as medical, psychological, and social factors contributing to the clients
- Assists Project Director with assignments as needed
- Reports serious incidents, or sensitive situations and completes incident
reports in accordance with agency policy.
Social Worker
CUCS Per Diem
07.2017 - 11.2023
- Intake and Assessment of new clients/residents
- Dispense medication and monitoring of all medications
- Provide counseling and support of residents, Perform daily Wellness checks
- Assist with housing placement and support in conjunction with Project Director.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
CRT Operations Manager
Fedcap Rehabilitation Services
06.2016 - 12.2019
- Clinical Review Team at 2 locations Supervised social workers and RN's
- Coordinated weekly and individual staff meetings for growth and development of qualified health professionals, managed timekeeping, schedules, and vacations
- Report directly to CRT Physicians
- Ensuring standard operating procedures are fully enforced; quality review of client's assessment and rendering positive feedback.
Supervisor Social Worker
Fedcap Rehabilitation Services
01.2013 - 05.2016
- Supervised a staff of LMSW/MSW's & RN's and administrative assistant to ensure the timely processing of client intakes and assessments
- Work closely with Medical Physician and medical sites to coordinate all required referrals, appointments, and follow ups are conducted; liaison between various departments to support continuity of care and services
- Prepare statistical reports for the Clinical Review Team for HRA review and audits
- Initiated, performed and oversee special projects to establish new procedures and initiatives to streamline the Clinical Review Team process.
Education
No Degree -
LMSW Prep
Middlesex, NJ11.2024
MSW -
Syracuse University
Syracuse, NY01.1994
BS Health & Business Administration -
Herbert H. Lehman College
Bronx, NY01.1981
Skills
- 20 years mid-level Supervisory Skills
- Excellent Communication Skills
- HIPPA Compliant Officer
- Excellent Customer Service
- HRA Review Team
- Ethical
- Analytical Skills
- Transitional Programming Skills
- Multi-Tasking Skills
- Progress Reporting
- Risk Analysis and Mitigation
- Human Resource Management
- Quality Control Tests
- Process Analysis
- Audit Coordination
References
Available upon Request
Timeline
Quality Assurance Manger
Equus Workforce Solutions
01.2019 - Current
Social Worker
CUCS Per Diem
07.2017 - 11.2023
CRT Operations Manager
Fedcap Rehabilitation Services
06.2016 - 12.2019
Supervisor Social Worker
Fedcap Rehabilitation Services
01.2013 - 05.2016
No Degree -
LMSW Prep
MSW -
Syracuse University
BS Health & Business Administration -
Herbert H. Lehman College
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