Summary
Overview
Work History
Education
Skills
VOLUNTEER SERVICE
References
Timeline
Intern

Dianne M. Agostini

Columbia,SC

Summary

Dedicated professional with over 35+ years of experience in customer service and patient care across banking, retail, office administration, and medical settings. Proven ability to quickly learn and adapt to new environments while upholding a strong work ethic. Focused on enhancing team performance and achieving organizational goals through effective communication and compassionate service.

Overview

35
35
years of professional experience

Work History

Administrator ~ Crescent Hill Memorial Gardens

Cardinal Memorial Acquisitions, LLC
Columbia, SC
01.2021 - 09.2024
  • Greeted families and visitors, addressing needs and inquiries with professionalism.
  • Provided tours of the cemetery grounds for visitors interested in pre-planning their final arrangements, or scheduling an imminent burial service.
  • Processed contracts and applications for internment rights; checked insurance and eligibility requirements; prepared documents; collected fees; and issued receipts.
  • Assisted families during funerals by providing compassion and support when needed.
  • Inspected cemeteries regularly for signs of vandalism or damage from weather conditions, and ensured the safety of visitors by monitoring the grounds.
  • Worked closely with local law enforcement officials on criminal investigations involving burial sites, or other cemetery property.
  • Investigated client inquiries and complaints requiring management-level escalation, and addressed them quickly and courteously to their satisfaction.
  • Oversaw the installation of burial markers to ensure proper placement.
  • Analyzed sales data to identify trends and growth opportunities.
  • Conducted staff performance evaluations to uphold quality standards.
  • Oversaw daily operations of the administration office and cemetery property, ensuring compliance with company, state, OSHA, and DHEC regulations.
  • Prepared records and reports related to burials, contracts, payments, inventories.
  • Created marketing materials such as brochures, flyers, and printed advertisements to promote cemetery services.
  • Conducted regular meetings with staff members to discuss issues related to operations and customer service.
  • Managed payroll, scheduling, and staff attendance, preparing bi-weekly payroll for distribution.
  • Observed confidentiality rules in job duties to improve overall data integrity and meet regulations.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Promoted teamwork and quality service through communication with staff.
  • Reviewed completed work to verify consistency, quality, and conformance.

Administrative Assistant~ Crescent Hill Memorial

Cardinal Memorial Acquisitions, LLC
Columbia, SC
08.2019 - 12.2020
  • Greeted visitors, clients, and guests in a professional manner, addressing inquiries about products and services professionally.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Provided tours of the cemetery grounds for visitors interested in pre-planning their final arrangements.
  • Organized burial services, and ensured adherence to regulations and cemetery rules.
  • Processed applications for internment rights; checked eligibility requirements; prepared documents; collected fees; issued receipts.
  • Investigated complaints received from customers regarding unsatisfactory services or products.
  • Sorted and distributed incoming correspondence, including faxes, letters, and emails efficiently.
  • Ensured accurate completion of necessary forms prior to processing deadline submissions.
  • Maintained daily calendars, confirming burial service times with Administrator, Grounds Superintendent, and Funeral Director.
  • Managed inventory of office supplies, placing timely orders to maintain adequate stock levels.
  • Handled confidential information with discretion and integrity.

Education

Certified Dental Asst.; Registered Orthodontic Tech., Licensed Dental X~Ray Tech. -

Montgomery College & Dental Assisting Nat'l Board
Silver Spring, MD
05-1990

Midlands Technical College ~ Beltline Campus
Columbia, SC 29205

High School Diploma -

Richland Northeast High School
Columbia, SC
06-1979

Skills

  • Articulate and detail-oriented
  • Multitasking abilities
  • Written and verbal communication
  • Active listening skills
  • Caring customer relations
  • Accounts payable and receivable accuracy
  • MS Office proficiency
  • Coordination of schedules
  • Management of multi-line phones
  • Payroll processing
  • Administrative assistance
  • Strong cash handling skills
  • Reliable and motivated

VOLUNTEER SERVICE

  • 5 years (2x week) with Harvest Hope Food Bank in Columbia, SC. ~ As an Intake Counselor ~ greeting clients & entering pertinent eligibility information into database.
  • 6/7 years with the annual Susan K. Komen Breast Cancer Foundation, race for the cure ~ stuffing baggies, folding t-shirts, working food tent
  • 6 years with Habitat for Humanity in the DC & Northern Virginia area ~ working as a team member to help repair homes for elderly homeowners
  • 2 years with Homeworks in Columbia, S. C. ~ a christian based organization doing the same type of work as with Habitat for Humanity
  • 2001 ~ 2005 Taught 2nd grade Sunday School, St. Michaels, Ft. Jackson, Columbia, SC 20207
  • 2006 ~ 2010 Taught 6th grade Sunday School, St. Michaels, Ft. Jackson, Columbia, SC, 29207

References

References available upon request.

Timeline

Administrator ~ Crescent Hill Memorial Gardens

Cardinal Memorial Acquisitions, LLC
01.2021 - 09.2024

Administrative Assistant~ Crescent Hill Memorial

Cardinal Memorial Acquisitions, LLC
08.2019 - 12.2020

Certified Dental Asst.; Registered Orthodontic Tech., Licensed Dental X~Ray Tech. -

Montgomery College & Dental Assisting Nat'l Board

Midlands Technical College ~ Beltline Campus

High School Diploma -

Richland Northeast High School

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