Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianne M. Dyer

Cedarburg,WI

Summary

  • Hardworking and passionate leader with strong organizational skills, excellent employee development experience, customer service and analytics skillsets coupled with more than (20) years of experience.
  • Comfortable presenting to both peer & client groups to drive new ideas & business, expand accounts and establishing a strong brand profile.
  • Proven track record of team-building with diverse people groups, leading project initiatives from beginning to full implementation.

Overview

19
19
years of professional experience

Work History

President

All My Friends, Inc.
01.2011 - Current
  • Built strong community partnerships to support organizational goals and expand outreach efforts.
  • Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
  • Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
  • Led a diverse team of staff and volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.
  • Evaluated partnership opportunities critically by assessing alignment between potential collaborators'' missions/values/goals with those of our own organization.
  • Managed budgets responsibly, aligning resources with strategic priorities while maintaining fiscal discipline.
  • Improved transparency with regular communication to board members, donors, and partners about organizational successes and challenges.
  • Enhanced organization's online presence, developing and maintaining engaging and informative website and social media platforms.
  • Fostered partnerships with local businesses and other non-profits, amplifying impact through collaboration.

Accountant / Customer Service Representative

The Hartford Golf Club
09.2013 - 02.2015
  • Greeted incoming visitors and customers professionally, providing friendly, knowledgeable assistance.
  • Completed daily accounting functions including account tracking, payroll functions, order entry and billing services.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responsible for the golf professional's appointment scheduling process, keeping calendars up-to-date and appointments on schedule while working to improve efficiencies and maximize daily bookings.

Customer Service Representative

C&R Siding, Windows & Roofing
09.2012 - 04.2013
  • Responded to customer requests for products, services, and company information.
  • Covered the showroom floor, greeting clients, providing attentive service, referring client needs to appropriate sales people for follow-up.
  • Provided high levels of accuracy and efficiency in order entry & billing tasks.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Mid-America Paper Professionals
08.2009 - 01.2012
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved project cost management by conducting detailed quantity take-offs and preparing accurate cost estimates.
  • Worked closely with production team to ensure printed product service levels were aligned with customer expectations, tracking quality and timeliness of all order production.

Club House Manager

The Hartford Golf Club
05.2008 - 01.2009
  • Maintained a safe, secure clubhouse environment in compliance with all applicable regulations and best practices.
  • Upheld high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
  • Managed food & beverage costs, working closely with the culinary team on menu development & managing both food and labor costs.
  • Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
  • Increased event revenue by effectively promoting club facilities and coordinating successful events.

Purchasing Manager

The Pfister Hotel / Marcus Corporation
04.2005 - 07.2007
  • In conjunction with the Executive Chef & Controller, responsible for all food and beverage purchases for the hotel operations, including the restaurant / bars as well as all catering and special event needs.
  • Maintained food and beverage costs, being mindful of department / hotel operational budgets.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Sourced vendors, built relationships, and negotiated prices.

Education

Associate of Arts - Culinary Arts

Culinary Institute of America
Hyde Park, NY
1999

Associate of Science -

Northern Michigan University
Marquette, MI
1997

Skills

Leadership Team Building

Organizational Leadership

Strategic Planning

Operational Excellence

Integrity and ethics

Operations Management

Sales and Marketing

Business Development

Budget Management

Business Planning

Strategic Visioning

Financial Management

Revenue Generation

Timeline

Accountant / Customer Service Representative

The Hartford Golf Club
09.2013 - 02.2015

Customer Service Representative

C&R Siding, Windows & Roofing
09.2012 - 04.2013

President

All My Friends, Inc.
01.2011 - Current

Customer Service Representative

Mid-America Paper Professionals
08.2009 - 01.2012

Club House Manager

The Hartford Golf Club
05.2008 - 01.2009

Purchasing Manager

The Pfister Hotel / Marcus Corporation
04.2005 - 07.2007

Associate of Arts - Culinary Arts

Culinary Institute of America

Associate of Science -

Northern Michigan University

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Dianne M. Dyer