Dianni Miska Strong
Skokie
Summary
Detail-oriented Business Administration graduate with a solid background in retail, food service, and operations. Expertise in sales support, inventory management, and customer engagement. Strong communicator with effective organizational and problem-solving skills, dedicated to optimizing operations and enhancing customer service in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manufacturing Intern (MCIP)
Dream to Product
Evanston
03.2026 - 04.2026
- Collaborated with team members to streamline production workflows and processes.
- Contributed innovative ideas and solutions to enhance team workflows and project results.
- Maintained accurate customer records to support service quality.
- Contacted potential customers through phone and email outreach.
- Developed customer relationship management tools, including spreadsheets, to improve data organization.
- Created new case studies for website to showcase successful projects and client collaborations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Gate Attendant
City of Evanston
Evanston
06.2025 - 08.2025
- Ensuring only authorized individuals and vehicles enter and exit the park.
- Welcomed visitors and provided information about park amenities and rules to enhance visitor experience.
- Collected and recorded park entrance fees accurately.
- Assisted in maintaining safety and enjoyment for park users through proactive monitoring and support.
- Enforced safety protocols to ensure public well-being.
- Monitored parking lot for compliance with city regulations.
- Assisted visitors with directions and facility information.
- Collaborated with team members to address and resolve visitor concerns, improving overall satisfaction.
- Supported diverse park activities and events, enhancing visitor engagement.
Food Server/Supervisor
City of Evanston
Evanston
06.2025 - 08.2025
- Packed and served food items efficiently to meet customer demand.
- Managed food and beverage orders efficiently for diverse clientele.
- Welcomed guests warmly, enhancing their dining experience.
- Assisted kitchen staff in food preparation and presentation tasks.
- Followed health and safety guidelines to ensure food quality standards.
- Cleaned designated areas to maintain hygiene and safety standards.
- Updated site employees with essential information, fostering a friendly and approachable environment.
- Report to the Program Monitor and Coordinator for any concerns about the site.
- Maintained comprehensive site records, including timekeeping and tracking lunches delivered, served, and leftovers.
Retail Associate
Aramark
Evanston
11.2022 - 08.2023
- Operated cash register, ensuring accurate and efficient processing of customer payments.
- Processed returns and exchanges in accordance with company policy, enhancing customer satisfaction.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coins to customers.
- Welcome customers, offer to help locate items, and suggest merchandise.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Handled customer complaints with patience and professionalism.
- Restocked shelves and organized merchandise to enhance store appearance.
- Stocked and inventoried products while maintaining the appearance and cleanliness of the retail location.
- Ensure cleanliness and organization of the retail environment.
- Collaborated with team members to ensure smooth daily operations.
- Monitored and maintained inventory levels through regular stock checks and timely replenishment.
- Maintain a clean and organized work and storage area.
- Connect with the manager daily to understand and accurately prepare menu for the day.
- Adhere to all food safety regulations for sanitation, food handling, and storage.
- Monitored food temperature levels to ensure compliance with safety standards.
Food & Nutrition Services
Aramark
Evanston
10.2021 - 11.2022
- Serve food to patients while ensuring guest satisfaction and anticipating the patients' needs.
- Serve food according to meal schedules, department policies and procedures.
- Identified meal components to enhance menu planning and meet dietary needs.
- Prepare and build food items according to standardized recipes and directions.
- Replenished food items and ensured stock levels met service demands.
- Maintain excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
- Maintain garbage collection site and kitchen floor areas in a neat and sanitary fashion.
- Executed day-to-day duties with accuracy and attention to detail.
- Prioritized and organized tasks to efficiently accomplish service goals.
Landscaping
Northwestern University
Evanston
06.2021 - 08.2021
- Enhanced property appearance and plant health by maintaining garden areas and landscaping greenery.
- Improved lawn health and aesthetics through mulching, aerating, weeding, and grubbing.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Landscaped around the property of Northwestern University.
- Raked, mulched and composted leaves.
- Removed debris post-job to ensure a safe and tidy work environment.
- Collected and disposed of trash throughout the property to ensure cleanliness.
- Maintained and operated lawn care equipment such as trimmers, edgers, blowers, and hedge clippers.
Landscaping
Northwestern University
Evanston
06.2020 - 08.2020
- Maintained garden areas and landscaping greenery, promoting healthy plant growth and enhancing visual appeal.
- Pruned trees, shrubs, and vines to support optimal growth and improve landscape design.
- Landscaped around the property of Northwestern University.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Raked, mulched and composted leaves.
- Cleared job site of debris to maintain cleanliness and safety.
- Gathered and discarded trash in designated bins to promote cleanliness.
- Maintained and operated lawn care equipment such as trimmers, edgers, blowers, and hedge clippers.
Purchasing Assistant
Civic Center
Evanston
06.2019 - 08.2019
- Prepared detailed reports to summarize purchasing activities, aiding in informed decision-making.
- Entered and organized vendors' bids in computer system to streamline evaluation process.
- Maintained accurate inventory records and updated purchasing database to ensure data integrity.
- Managed incoming phone calls to provide assistance to customers.
- Distributed new equipment to new and current employees.
- Notified staff of updates in the financial accounts.
- Cleared out and arranged storage room to improve accessibility.
Education
Bachelor of Science - Business Administration
National Louis University
Chicago, IL09-2025
Skills
- Data analysis
- Microsoft Excel
- Supply chain management
- Manufacturing processes
- Problem solving
- Project management
- Effective communication
- Team collaboration
- Time management
- Customer service
- Customer relationship management
- Retail sales
- Purchasing
- Merchandising
- Product Merchandising
- Packaging procedures
- Groundskeeping
- Microsoft Office
Certification
- OSHA Safety & Health Certification — Issued: March 13, 2026
- Powered Industrial Truck Operator Permit — Expires February 28, 2029
- Food Handler Certification — Issued: May 2025
- Driver’s License
Accomplishments
- National Honors Society: Dean’s List (5 consecutive semesters)
Timeline
Manufacturing Intern (MCIP)
Dream to Product
03.2026 - 04.2026
Gate Attendant
City of Evanston
06.2025 - 08.2025
Food Server/Supervisor
City of Evanston
06.2025 - 08.2025
Retail Associate
Aramark
11.2022 - 08.2023
Food & Nutrition Services
Aramark
10.2021 - 11.2022
Landscaping
Northwestern University
06.2021 - 08.2021
Landscaping
Northwestern University
06.2020 - 08.2020
Purchasing Assistant
Civic Center
06.2019 - 08.2019
Bachelor of Science - Business Administration
National Louis University