Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diannia Brannon

Anchorage,AK

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

Director

The Di Experience: Modeling And Acting
05.2020 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Selected favorable filming locations and attained required permits to support shoot schedule.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Area Director

John Casablancas Modeling And Career Center
11.2014 - 04.2021
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Planned sequence of operations and established schedule.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Conducted competitor analysis to highlight competitor strengths and weaknesses and forecast projected business.

Enrollment Services Advisor

Career Care Institute
02.2012 - 01.2014
  • Helped students develop organizational, time management and study skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Empowered students through counseling and skill-building exercises.
  • Advocated for students to access available resources.
  • Provided resources to support students in achieving career goals.
  • Assisted and advised students in exploring and selecting career paths.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.

Education

Associate of Science - Business Administration

University of Anchorage Alaska
Anchorage, AK

Theatre Arts And Communication

Carnegie Mellon University
Pittsburgh, PA

Skills

  • Financial Management
  • Financial Reporting
  • Company Guidelines
  • Issue Resolution
  • Verbal and Written Communication
  • Customer Service
  • Lotus Notes
  • Active Listening
  • Computer Proficiency
  • Account

Timeline

Director

The Di Experience: Modeling And Acting
05.2020 - Current

Area Director

John Casablancas Modeling And Career Center
11.2014 - 04.2021

Enrollment Services Advisor

Career Care Institute
02.2012 - 01.2014

Associate of Science - Business Administration

University of Anchorage Alaska

Theatre Arts And Communication

Carnegie Mellon University

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Diannia Brannon