Dianny Garcia
Austin
Summary
Results-driven Assistant General Manager known for high productivity and efficient task completion. Specialize in operational management, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive workplace environment.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Fairfield Inn & Suites by Marriott
Austin
09.2022 - Current
- Serve in a leadership capacity, regularly acting as General Manager and overseeing all aspects of hotel operations, including guest services, financial performance, and team leadership.
- Direct day-to-day operations with a strong focus on service quality, operational efficiency, and staff engagement.
- Successfully completed GFSA audits, managed P&L analysis, and led AR reporting to ensure financial accuracy and accountability.
- Conducted True View audits and enforced compliance with brand standards and internal controls.
- Managed hotel payroll processes, ensuring accurate reporting and timely submission.
- Oversaw full-cycle onboarding for all new hires, including E-Verify processing, new employee orientation, and system setup.
- Spearheaded employee development and training initiatives for both staff and department managers, fostering long-term retention and performance growth.
- Assisted in multiple CAPEX projects from planning through execution, including vendor bidding, and expense tracking.
- Managed inventory controls and provided operational stability during management transitions.
- Effectively handled guest resolution and service recovery, leading to improved GSS scores and enhanced guest satisfaction.
- Delivered monthly financial and budgetary updates to department heads to drive accountability and alignment with company goals.
- Maintained hotel effectiveness reporting and ensured timely completion of all brand compliance tasks.
Assistant General Manager
Hyatt House
Austin
02.2021 - 09.2022
- Supported all facets of hotel operations and served as acting General Manager as needed, ensuring operational continuity and guest satisfaction.
- Implemented customer care enhancements and introduced team-building strategies to improve employee morale and retention.
- Managed Hotel Effectiveness reporting, staff scheduling, and departmental coordination to drive operational efficiency.
- Oversaw recruitment and onboarding processes, including job postings, interviews, and hiring decisions.
- Administered personnel updates including benefit enrollments and retirement plans.
- Maintained AR and invoice processing, ensuring accuracy and compliance with financial procedures.
- Supervised daily operations and provided leadership coverage during management absence.
Front Office Supervisor
Holiday Inn Express IHG Army
Fort Polk
08.2020 - 01.2022
- Responsible for managing the overall operations of the front office including front desk supervising and training, guest resolution, employee performance, staff scheduling, manage group blocks and reservations, and weekly revenue forecast.
- Established positive relations with community and military personnel, further fostering collaboration and involvement.
- Collaborate with GM regarding budget, weekly forecast, EOM reports and capital projects.
- Manage employee training and certifications.
- Expense management, inventory controls and purchasing.
- Evaluate overall quality of the front desk pertaining to cleanliness, functionality, compliance, and safety.
Front Desk Supervisor
Golden Nugget Casino and Resort
Lake Charles
12.2019 - 07.2020
- Responsible for overseeing daily operations, managing and supporting front desk staff, and resolving workplace issues.
- Ensuring guest satisfaction by addressing guest inquiries, resolving complaints, and maintaining high level standards.
- Conducting daily inspections to ensure that the check-in process meet organizational and brand standards.
- Served as a quick link to managers and hotel director to help create a productive environment and positive guest experience.
Front Desk Agent
Camp Parks RFTA Army Lodging
Dublin
05.2012 - 07.2019
- Prepared reports, spreadsheets, and proposals.
- Answered phones and assisted callers or directed to proper unit.
- Scheduled appointments for management and assisted with meetings.
- Managed staff schedules-maintained staff confidentiality and assigned duties to staff.
- Created, organized, updated, and filed documents manually as well as electronically.
- Produced a weekly inventory count of office supplies and placed orders accordingly.
- Prepared company budget and expenses on a bi-weekly basis and submitted to district office.
- Worked closely with management to implement new ways of improving job functionality, communication, and staff teamwork.
Office Administrator/ Medical Assistant
East Bay Eye Care Professional
Freemont
09.2016 - 07.2017
- Responsible of the overall billing administration, Compulink and Optum ER maintenance as well as keeping record of all insurance claims and updating billing tables.
- Provide patients with an excellent customer service, explain procedures and diagnosis to their understanding and assist on any needed sales of glasses or products.
- Employee performance.
- Coming up with new ideas for patient’s satisfaction.
Education
Bachelor of Science - Business Administration
WGU-Western Governors University
Salt Lake City, UT12.2025
Associate degree - Medical Office Administration
Carrington College
San Francisco, CA12.2016
Skills
- Employee training
- Project management
- Team building
- Operational efficiency
- Guest relations
- Inventory management
- Strategic planning skill
- Financial reporting
- Time management abilities
- Problem-solving abilities
- Fosse
- LightSpeed
- Birch Street
- Brains
- A3
- Opera PMS
- Hotel effectiveness
- ICIMS
- Workday
- Kiss flow
- Sertifi
- Office 360
- Certify
- UKG UltiPro
- Microsoft Dynamic SL
Languages
Spanish
Native/ Bilingual
Timeline
Assistant General Manager
Fairfield Inn & Suites by Marriott
09.2022 - Current
Assistant General Manager
Hyatt House
02.2021 - 09.2022
Front Office Supervisor
Holiday Inn Express IHG Army
08.2020 - 01.2022
Front Desk Supervisor
Golden Nugget Casino and Resort
12.2019 - 07.2020
Office Administrator/ Medical Assistant
East Bay Eye Care Professional
09.2016 - 07.2017
Front Desk Agent
Camp Parks RFTA Army Lodging
05.2012 - 07.2019
Bachelor of Science - Business Administration
WGU-Western Governors University
Associate degree - Medical Office Administration
Carrington College
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