DIANNY RUIZ

• Assisted during routine dental cleanings, surgeries, and other dental procedures utilizing 4-handed dentistry technique
• Led the trainings and onboarding for new hires
• Performed dental scans used for diagnostics, treatment plans for aligners, retainers, models/mock ups for crowns, bridges, veneers and other dental prosthetics.
• Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Took dental images following strict patient protection rules, applying lead aprons.

• Provide high level of customer service based on customer preference and product knowledge and providing expert advice to each customer
• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Assisted customers with product selection and inquiries, enhancing overall shopping experience, and building relationships to keep the customer coming back
• Offered promotion from sales to manager after demonstrating exceptional leadership skills, customer service and surpassing goals.

• Manage day-to-day operations of the salon including opening and closing procedures, staff behavior and customer intake procedures
• Operated a point of a sale cash register, provide excellent customer service, and arranged sales and display
• Oversaw daily operations, maintaining a welcoming environment that elevated client satisfaction.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Conducted regular staff meetings, informing team members of new spa services and policies.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling and ensured optimal appointment flow to enhance office efficiency.
• Trained and mentored front desk staff, enhancing team performance and customer satisfaction.
• Maintained a calm demeanor during high-pressure situations in order to deescalate and/or resolve the situation.

• Responsible for patient reminder calls, appointment booking, payment processing/copays, referrals, as well as insurance verification.
• Answer multi line phone system in a courteous and prompt manner, direct & transfer calls
• Acted as liaison between patients and staff to address and/or resolve problems, inquiries, and concerns including concerns, test results, prescriptions and more.
• Use EMR software to manage patient records and files; re-enforce and uphold patient confidentiality as required by HIPAA and clinic.

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