Kronos
Diante Blakey
Property/ Hotel Management
Raleigh,NC
Summary
Outgoing professional with a background spent managing employees and projects in fast-paced environments. A driven Operations Manager promoting exemplary talents in customer service, policy and procedure oversight and facility security measures.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Corporate Accounting Transition Manager
Concord Hospitality Enterprises Company
Raleigh, NC
10.2017 - 01.2021
- Implemented budget and expense controls and financial policies by analyzing income and expenditures.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
- Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements.
- Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
- Tracked transition business revenue and costs with web-based (Smart Sheet), diligently reconciling accounts to maintain high accuracy.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Implemented updated production, productivity, quality and customer service standards to improve company financial standing.
- Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
- Assessed employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Met deadlines by proactively managing individual and team tasks and implementing Concord Operating processes.
- Maximized year-end tax benefits by efficiently managing cash flows.
- Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Performed strategic planning, execution and finalization of audits.
- Created and delivered risk management presentations for Monthly forums and Leadership development trainings.
- Prepared audit programs and working papers, following Generally Accepted Auditing Standards (GAAS).
- Planned annual audits and evaluated existing internal controls for internal departments and international offices.
- Produced audit reports which comprised evaluation of internal control systems.
- Developed auditing program to address risks and evaluate regulatory requirements.
- Investigated discrepancies discovered during auditing process.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Trained newly hired employees on company processes, procedures and deadlines.
- Recommended new methods to improve internal controls and operating efficiency.
- Documented recommendations to improve internal controls.
- Explained risk and compliance concepts to managers and executives.
- Evaluated company's policies to determine how well standards adhered to best practices.
Advisory Consultant
LRA By Deloitte
Horsham, PA
01.2016 - 10.2017
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Determined financial and operational audit areas, providing most economical and efficient use of audit resources.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained extensive knowledge of company products to recommend items that aligned with customer needs.
- Remained up-to-date with new engineering specifications to maintain access to adequate inventory of all equipment.
- Created and deployed best practices to improve efficiency and reduce defects.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
Operations Manager
Marriott
Orlando, FL
09.2010 - 01.2016
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Oversaw day-to-day operations of brand new, 127-room hotel with staff of 35 employees.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of 11 front desk agents and helped to resolve issues arising during shifts.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Increased customer service ratings through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Provided services efficiently and with high level of accuracy.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Received and processed stock into inventory management system.
- Coordinated household cleaning service operations, including driving business development and managing client relations.
- Managed staff of 18 housekeepers.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Created and implemented training programs to enhance employee performance.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Increased employee performance through effective supervision and training.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Set schedules for 9 staff by planning and designating shifts and hours.
- Reviewed and approved employee schedules and timesheets.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Tracked food production levels, meal counts and supply costs.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Implemented policies and standard operating procedures for continuous improvement.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Created hotel awareness through marketing campaigns, including Fair Market Value social media campaigns.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Managed accounts to retain existing relationships and grow share of business.
Residence Assistant
Bethune-Cookman University
Daytona Beach, FL
08.2008 - 05.2009
- Initiated dormitory programs to foster positive relationships and safe social opportunities.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Fostered productive and supportive environment for academic and social success.
- Guided students to integrate into both academic and social communities on campus.
- Established consistent relationships with students to maintain professional boundaries.
- Assisted students in handling tough situations to resolve problems.
- Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
- Conducted tours, orientation and educational sessions for residents and families.
- Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Promoted positive relations between residents and staff.
- Maintained excellent attendance record, consistently arriving to work on time.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Operation Manager
Premier Management Solutions
Frostproof, FL
06.2007 - 09.2010
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
- Worked with campus apartment communities, employees to manage projects prior to turn completion.
- Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Avoided construction delays by efficiently following through with all site inspections.
- Determined project schedule, including sequencing all construction activities for optimal efficiency.
- Oversaw entire building turnover process, enhancing communication between property management and staff to facilitate smooth completion.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Interacted with contractors, subcontractors and suppliers to guide cost analysis process by establishing and enforcing policies and procedures.
- Maintained daily bookkeeping report.
- Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers' compensation payments.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered client information into databases quickly and with minimal errors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed company operations, including staff hiring, training, development, scheduling and supervision.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Education
Bachelor of Science - Hospitality Administration And Management
Bethune - Cookman University
Daytona Beach, FL 08.2007 - 01.2010
Bachelor of Science - Hospitality Administration And Management
North Carolina Central University
Durham, NC 01.2020 - Current
Skills
Account Reconciliation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Ultipro
Fosse
FSPMS
Galaxy Lightspeed
WDesk
PVNG
Profitvue
Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Bachelor of Science - Hospitality Administration And Management
North Carolina Central University
01.2020 - Current
Corporate Accounting Transition Manager
Concord Hospitality Enterprises Company
10.2017 - 01.2021
Advisory Consultant
LRA By Deloitte
01.2016 - 10.2017
Operations Manager
Marriott
09.2010 - 01.2016
Residence Assistant
Bethune-Cookman University
08.2008 - 05.2009
Bachelor of Science - Hospitality Administration And Management
Bethune - Cookman University
08.2007 - 01.2010
Operation Manager
Premier Management Solutions
06.2007 - 09.2010
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