Diantha Caminos
Olalla
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Has had great success mentoring gate agents for ten-plus years.
Overview
27
27
years of professional experience
Work History
Airport Customer Service Agent
Delta Air Lines, Inc
SeaTac
10.2008 - Current
- Mentored agents for prime and gate-assist procedures for boarding and working flights.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Greeted customers in a friendly and professional manner.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Follow Delta's Rules of the Road with truthfulness and transparency, caring for each other, and our customers, and going the extra mile for each other.
- My goal as a mentor is to provide agents with the tools to work at the gates efficiently and safely, while providing excellent customer service.
Reservation Agent
Northwest Airlines
SeaTac
04.1998 - 10.2008
- Performed credit card verifications prior to issuing tickets or making any other changes in reservations.
- Processed airline reservations, cancellations, and changes for domestic and international flights.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Explained fare rules and regulations to customers while helping them select appropriate flights.
- Advised customers on available options regarding their travel plans when faced with delays or cancellations due to weather or mechanical issues.
Education
Bachelor of Science - Communication Management
University of Portland
Portland, OR06-1992
Skills
- Customer service
- Attention to detail
- Problem solving
- Time management
- Regulatory compliance
- Mentoring agents
- Airline policies
- Passenger assistance
- Strong multitasking
Timeline
Airport Customer Service Agent
Delta Air Lines, Inc
10.2008 - Current
Reservation Agent
Northwest Airlines
04.1998 - 10.2008
Bachelor of Science - Communication Management
University of Portland
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Jason PerezJason Perez
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Ravindra DadhichRavindra Dadhich
Managing Director, Operations at Delta Air Lines, IncManaging Director, Operations at Delta Air Lines, Inc
Marisa HannaMarisa Hanna
Physical Therapy Aide at Olympic Sports And Spine RehabilitationPhysical Therapy Aide at Olympic Sports And Spine Rehabilitation