Diara Hale

Phlebotomist

• Perform routine and specialized venipuncture and specimen collection for adult, geriatric, and pediatric patients, maintaining a >98% first-attempt success rate while adhering to infection control and safety protocols.

• Deliver compassionate, patient-centered care in high-volume clinical settings, personally serving 40–60 patients per shift while ensuring comfort, dignity, and confidentiality across all age groups.

• Process specimens accurately by centrifuging, aliquoting, and preparing samples for testing; store specimens according to temperature, stability, and handling requirements to maintain specimen integrity.

• Verify patient identification and test requisitions; accurately label, document, and track specimens, contributing to a specimen rejection rate below 1%.

• Utilize Labcorp laboratory information systems for order entry, specimen labeling, tracking, processing documentation, and coordination of specimen transport to support timely test processing.

• Maintain clean, organized, and compliant workstations in accordance with OSHA, HIPAA, and laboratory safety standards, including safe handling of biohazardous materials and sharps.

Patient Services Representative / Phlebotomy Support

• Register and check in patients at a high-volume Patient Service Center serving 90–120 patients daily, verifying demographics, insurance, and clinical information to ensure accuracy and efficiency.

• Apply and verify appropriate diagnosis and ICD-10 codes when not already present in the system to support accurate test orders, billing, and regulatory compliance.

• Manage patient flow and expectations by communicating wait times, procedures, and next steps, contributing to smooth operations in a fast-paced outpatient environment.

• Maintain 99% accuracy in patient records while safeguarding sensitive information in compliance with HIPAA privacy standards.

• Support multiple service locations and adapt to fluctuating schedules and patient volumes with professionalism and attention to detail.

• Performed venipunctures and capillary draws on diverse patient populations under supervision.
• Ensured proper patient identification and specimen labeling to avoid errors.
• Assisted in maintaining a clean and safe environment by adhering to infection control protocols.