Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diarah Lainez

Altamonte Springs,FL

Summary

Dynamic and results-driven professional with over nine years of experience spanning sales, customer service, and executive support. Proven track record of driving revenue growth, enhancing customer satisfaction, and streamlining executive operations. Adept at building strong client relationships and supporting cross-functional teams in fast-paced environments. Recognized for exceptional communication skills, attention to detail, and a proactive approach to problem-solving. Committed to delivering excellence while supporting organizational goals and executive efficiency.

Overview

9
9
years of professional experience

Work History

Traveling Trade Show Sales Specialist

Straight Ahead Beauty
06.2016 - Current
  • Enhanced brand awareness by consistently delivering knowledgeable and professional presentations.
  • Exceeded sales targets by implementing strategic follow-up procedures with potential clients.
  • Demonstrated adaptability in adjusting presentation style based on audience needs or preferences.
  • Boosted sales leads by effectively communicating product benefits to potential clients.
  • Established strong relationships with prospective customers through active listening and tailored solutions.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Achieved or exceeded company-defined sales quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.

Executive Assistant

Executive AV
02.2022 - 03.2024
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group of three persons.
  • Ensured timely salary disbursement and payroll accuracy for all staff members.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Hair Stylist

Great Clips Hair Salon
04.2021 - 01.2022
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Resolved guest complaints about service or style.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Processed payments, entering sales in register for prompt customer service.
  • Collaborated with clients to assess their needs and delivered tailored hairstyling solutions, focusing on both aesthetics and functionality.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Answered phone calls and emails to schedule client appointments.

Front Desk Receptionist

Tune Up The Manly Salon
12.2019 - 03.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered incoming phone calls to schedule appointments, address inquiries, and provide exceptional customer service.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Collected payments, processed transactions and updated relevant records.

Education

Cosmetology License -

Ogle School
TX
12-2019

High School Diploma -

Robert Morgan Educational Center
Miami, FL
05-2014

Skills

  • Administrative support
  • Schedule & calendar planning
  • Goal oriented
  • Relationship building
  • Upselling and cross selling
  • Customer needs assessment
  • File organization
  • Appointment setting
  • Proper phone etiquette
  • Building rapport

Timeline

Executive Assistant

Executive AV
02.2022 - 03.2024

Hair Stylist

Great Clips Hair Salon
04.2021 - 01.2022

Front Desk Receptionist

Tune Up The Manly Salon
12.2019 - 03.2021

Traveling Trade Show Sales Specialist

Straight Ahead Beauty
06.2016 - Current

Cosmetology License -

Ogle School

High School Diploma -

Robert Morgan Educational Center

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