Diara Walton
Greenville,SC
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in the sales flow process, to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. I desire to further my career in the company. Contributing outstanding leadership, and the ability to create dynamic sales teams for optimum performance.
Overview
9
9
years of professional experience
Work History
Sales Representative
Charter Spectrum
Simpsonville, SC
04.2022 - Current
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Adhered to established policies and procedures when handling customer accounts.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Product and systems knowledge i.e CSG
- Consistently exceeded production goals and remained a top performer, on my teams as well as the site.
- Currently developing new hires into top performing agents.
Customer Service Representative
Aaa Carolinas
Spartanburg, SC
02.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Data entry and dispatching tow service providers to their location.
- Taking payments and providing account services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
Licensed Insurance Agent
Sitel Corporation (Usaa)
Spartanburg, SC
04.2019 - 05.2021
- Obtained property and Casualty License in 48 States
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Control member complaints regarding any grievances with the company
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Ped Welder/Machine Operator
Gestamp Union, SC
12.2018 - 04.2019
- Welded metal bolts and different parts to BMW car parts
- Guaranteeing the accuracy of the welded part upon completion Ensuring the machine is functioning properly
- Changing out machinery making sure proper parts are attached for the assigned part
- Knowledge of proper parts and proper equipment to change over machinery for the different products assigned.
Order-filler/Production Picker
Dollar General Distribution, Jonesville SC
Jonesville, SC
01.2018 - 10.2018
- Received and fulfilled incoming production pick tickets
- Located products using headset technology
- Retrieved orders according to quantity, size and accurately select requested item from each store
- Worked as a team assisting others in their area to reach production.
Customer Service Rep/ Troubleshooting
Samsung Call Center
Simpsonville SC
08.2016 - 11.2017
- Properly communicated with customers via phone, and email to resolve any questions or concerns with their products
- Exceeded employer’s expectation with displaying the greatest form of customer service
- Mastered calls of escalated customers from other agents, using a different approach to De-escalate the situation
- Assisted customer step by step through all Troubleshooting procedures, to assist customer in restoring product back to its normal function
- Educated the customers on Samsung’s warranty policy and procedures on the Product they purchased
- Obtained data entry skills by updating customers account and documenting detailed notes of conversation with customer as necessary to ensure accurate customer records
- Detailed knowledge of different computer software data entry programs
- Calmly resolved and de-escalated any issues
- Escalates calls to floor supervisor when necessary and appropriate.
Front Desk Night Auditor/ Customer liaison
Hampton Inn Express and Suites
Spartanburg, SC
01.2015 - 05.2016
- Greeted guests upon arrival in a friendly manner, acknowledging their member status for check-in
- Listed complete details into the Scheduling software, confirming all accommodations requests, and customers personal and payment information was accurate
- Scheduled advanced reservations, and informed customers on the perks of the Rewards program
- Operated the switchboard, Messages, and inquires in a disciplined and timely manner, Also Posted all billing transactions ensuring that all payments are kept up-to-date
- When Checking the guests out finalizing the payment in the Hotels Oracle software
- After a successful completion of the nights audit
- Generated reports for revenues collected filing the reports after faxing and emailing the reports to the corporate office
- With the Customer liaison title, I was the focal point for customer problems, questions or concerns
- I coordinated with the proper company personnel to provide timely and accurate answers for the customers.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ01-2026
Skills
- Effective and clear interpersonal communication skills
- Ability to adapt and display problem solving skills
- Time management
- Leadership
- Proficient in systems ie CSG
- Strategic planning & critical thinking
- Sales Development
- Business Development
- Staff Training
Professional Highlights
- Currently licensed to sell insurance in 48 states. Property & Casualty License 2019!
- Obtained Exceptional written, and Verbal communication skill.
- Trained in conflict resolution and de-escalation.
- Rapid call handling in a fast-paced, demanding environment. Practiced exceptional telephone etiquette data entry.
- Ability to type 50 Words Per Minute
- Experienced in a reception, front desk, night auditor roles Customer relationship management and development.
Timeline
Sales Representative
Charter Spectrum
04.2022 - Current
Customer Service Representative
Aaa Carolinas
02.2021 - 02.2022
Licensed Insurance Agent
Sitel Corporation (Usaa)
04.2019 - 05.2021
Ped Welder/Machine Operator
Gestamp Union, SC
12.2018 - 04.2019
Order-filler/Production Picker
Dollar General Distribution, Jonesville SC
01.2018 - 10.2018
Customer Service Rep/ Troubleshooting
Samsung Call Center
08.2016 - 11.2017
Front Desk Night Auditor/ Customer liaison
Hampton Inn Express and Suites
01.2015 - 05.2016
Associate of Arts - Business Administration And Management
University of Phoenix