Diarietou Bello
Towson,MD
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through a variety of experiences.
Overview
3
3
years of professional experience
Work History
Hostess
Stoney River Steakhouse
09.2023 - Current
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Coordinated closely with event planners for successful execution of private functions held at restaurant.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring positive dining experience for all guests.
- Answered phone calls to take orders, give information and document reservations.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
- Accommodated special seating requests for guests to enhance satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Delivered pick-up orders to guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
Front of House Worker
Chick-Fil-A
03.2023 - Current
- Reduced wait times for guests by efficiently managing reservations and coordinating table assignments.
- Accurately operated cash register to process customer payments.
- Enhanced customer satisfaction by providing exceptional service and maintaining clean and organized front-of-house area.
- Handled guest complaints professionally, resolving issues swiftly to maintain customer satisfaction levels.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Completed milkshakes and ice cream desserts for customers.
Teacher's Assistant
Rising Generations Early Learning Center
12.2022 - 01.2023
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted lead teachers with lesson plan creation and materials development .
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Maintained safety and security by overseeing students in recess environments.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Sales Associate
Beauty Mart
10.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Offered advice to customers to satisfy their requests
- Maintained clean & orderly workplace
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Forever 21
07.2021 - 08.2021
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Ongoing - Information Systems
Towson University
Towson, MD05.2027
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD06.2023
Skills
- Programming: Coding Skills in Python (Ongoing)
- Microsoft Excel
- Microsoft Word
- Microsoft Windows
- Effective Communication
- Collaboration and Teamwork
- Coordinating with Teachers and Specialists
- Company Policy Compliance
- Detail Oriented
- Guest Engagement
- Customer Service
- Efficient collaboration
Awards
- Science & Technology Graduate Certification (2019-2023)
- Academic Honor Roll Certification (2019-2023)
- Read Across America Award (2021)
- The Links Incorporated 3rd Place Art Award (2022)
Timeline
Hostess
Stoney River Steakhouse
09.2023 - Current
Front of House Worker
Chick-Fil-A
03.2023 - Current
Teacher's Assistant
Rising Generations Early Learning Center
12.2022 - 01.2023
Sales Associate
Beauty Mart
10.2021 - 12.2021
Sales Associate
Forever 21
07.2021 - 08.2021
Ongoing - Information Systems
Towson University
High School Diploma -
Charles Herbert Flowers High School