DIARRA CARTER
Atlanta,GA
Summary
Motivated and dependable professional with years of expertise in fast-paced environments utilizing excellent client relations and service satisfaction. Proficient in job execution and proven track record of success in compliance, administrative duties, and leadership. Strategic and creative thinker with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating, and communicating with clients. Results-oriented professional with proven capacity to manage, coordinate operations, administrative support, and using initiative resourcefulness to make good judgement. Performance-driven team player with excellent interpersonal skills, attention to detail, and optimally utilizing all channels of communication to assist operations.
Overview
10
10
years of professional experience
Work History
Carrier Sales Representative
Stord
Atlanta, GA
02.2022 - 06.2022
- Tracked shipments and trucks out on deliveries.
- Managed over 50 customer calls per day
- Exceeded monthly threshold and gross margin expectations.
- Provide exceptional service to carriers and customer.
- Ensured shipment details were accurately communicated and tracked in system.
- Maintained constant contact with carriers to secure additional truck capacity and manage existing business agreements.
- Monitored market and negotiated rates based on trends.
- Verified and noted count and condition of cargo received.
- Entered shipping information into computer system and estimated freight and postal rates.
- Advised clients on transportation and payment methods.
- Planned routes for various shipments according to special events, customer needs and weather.
- Managed client relationships via email, text and telephone to stay in frequent contact and maintain trust throughout sales process.
- Exercised effective negotiation and problem-solving skills.
Operations Associate
Convoy
Atlanta, GA
10.2019 - 02.2022
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Collaborated with peers and other business areas to leverage best practices.
- Monitored progress of variety of projects to resolve issues that arose.
- Building rapport with carriers and shippers while
providing great customer service. - Reached out to multiple contacts in one exception to set next team member up for success.
- Created SOPS and trained team members.
- Reporting information not listed in SOP to team lead to better assist others flexing into queue.
Claims Adjuster
State Farm
Duluth, GA
11.2018 - 09.2019
- Answered customer questions regarding deductibles.
- Investigated, estimated, negotiated, and settled auto claims in assigned area to include legal liability and amount of damage to property
- Compiled all information and ensured all documentation was complete for all initial loss reports, review written and/or computerized estimates in loss settlements
- Investigated and assessed damage to property and reviewed property damage estimates.
- Prepared summaries of damage, payments and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Customer Service Representative
Delta Dental
Morrow, GA
01.2017 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Addressed and resolved customer product complaints empathetically and professionally, built rapport with dental office personnel and customers while providing great customer service
Scheduler
CHIME SOLUTIONS
Morrow, GA
01.2016 - 08.2016
- Participated in identifying enhancements to improve performance and functionality of technology applications
- Worked collaboratively with management and/or other internal department personnel to resolve member issues
- Resolved customer inquiries dealing with benefits, customer materials, authorizations,billing,and payment issues
- Recommended products and services to members and accurately explained details of services offered
- Cross-trained and provided back-up for other customer service representatives when needed
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered all incoming calls and provided information to customers/potential customers on pricing and availability
- Address and resolve customer product complaints empathetically and professionally, built rapport with customers while providing great customer service
- Maintained high-volume workload within fast-paced environment
- Maintained knowledge of sales, promotions, store policies and security practices, recommended products based on customer needs and desires
- Consistently demonstrated professional customer service to internal/external clients.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Scheduler
St. John Hospital And Medical Center
Detroit, MI
05.2014 - 01.2016
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Assisted office team by making phone calls, copies and appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Sales Associate
Macys Department Store
10.2011 - 04.2014
- Ensured each customer received outstanding service by establishing friendly environment and acknowledgement
- Effective communication with staff/management to ensure quality of service
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided superior customer service to ensure satisfaction and maintain excellent reputation of Macy's products and services
- Demonstrated customer service skills by greeting each customer that entered department and directed customers to departments that met their needs
- Operated register to help customers efficiently and processed coupons and reward cards to benefit customers when appropriate
- Maintained clean department by straightening hangers and placing appropriate items in specific departments for neat and welcoming customer environment
- Achieved great success with meeting sales goals for sales of reward cards
- Provided utmost professionalism and integrity to customers, coworkers, and leadership
- Completed weekly price changes and assisted in inventory control
- Maintained sales report and met monthly quota.
- Received calls daily, answering questions and educating customers on our products.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science -
Georgia State University
Atlanta, GA2020
Skills
- Customer Loyalty
- Rate Negotiations
- Operational Efficiency
- Carrier Negotiations
- Client Rapport-Building
- Freight Brokerage
- Customer Experience
- Carrier Development
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Upselling Products and Services
Timeline
Carrier Sales Representative
Stord
02.2022 - 06.2022
Operations Associate
Convoy
10.2019 - 02.2022
Claims Adjuster
State Farm
11.2018 - 09.2019
Customer Service Representative
Delta Dental
01.2017 - 08.2018
Scheduler
CHIME SOLUTIONS
01.2016 - 08.2016
Scheduler
St. John Hospital And Medical Center
05.2014 - 01.2016
Sales Associate
Macys Department Store
10.2011 - 04.2014
Bachelor of Science -
Georgia State University