Summary
Overview
Work History
Education
Skills
Timeline
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Diarra Cox

Parkland

Summary

Professional hospitality worker with a strong background in front-of-house operations. Known for seamless team collaboration, ensuring high standards, and achieving results. Adept at adapting to changing needs, providing exceptional customer service, and maintaining a positive atmosphere. Skilled in communication, conflict resolution, and multitasking.

Overview

2
2
years of professional experience

Work History

FOH Team Member

Chick-fil-A
11.2022 - 08.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.

Shallow Water Lifeguard/Water Safety Instructor

SunSplash Family Waterpark
06.2022 - 08.2022
  • Provided excellent customer service to patrons by maintaining a positive attitude and friendly demeanor while on duty.
  • Prevented injuries by enforcing pool rules and regulations consistently, ensuring the well-being of all swimmers.
  • Participated in regular audits of lifeguard performance, using feedback to refine skills and maintain high standards for aquatic safety.
  • Collaborated with fellow lifeguards to maintain a safe environment for all patrons, resulting in minimal accidents and incidents.
  • Enhanced swimmer safety by vigilantly monitoring shallow water areas and quickly identifying potential hazards.
  • Participated in ongoing training sessions to stay up-to-date with current lifeguarding practices and certification requirements.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Responded to emergency situations in a timely, efficient manner.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Maintained knowledge and certification of first aid and CPR.

Education

Bachelor of Science - Chemistry Pre-Dental

Florida Agricultural And Mechanical University
Tallahassee, FL
05.2028

High School Diploma -

Island Coast High School
Cape Coral, FL
05.2024

Skills

  • Cleanliness
  • Team Collaboration
  • Money Handling
  • Training and mentoring

Timeline

FOH Team Member

Chick-fil-A
11.2022 - 08.2024

Shallow Water Lifeguard/Water Safety Instructor

SunSplash Family Waterpark
06.2022 - 08.2022

Bachelor of Science - Chemistry Pre-Dental

Florida Agricultural And Mechanical University

High School Diploma -

Island Coast High School

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Diarra Cox