Diarra Doby-Wingo
Rosenberg,TX
Summary
To obtain a job in a field utilizing my current skills, and to be able to learn new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
CPS Investigator
State of Texas
, TX
05.2024 - Current
- Provided education on parenting skills such as discipline methods and healthy communication habits.
- Provided written reports summarizing evidence collected during investigations.
- Maintained confidentiality through stringent handling of charts and data.
- Assisted victims by connecting them with appropriate social service resources.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Conducted interviews with children and families to assess safety and risk of abuse or neglect.
- Identified appropriate community resources and provided referrals for services.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Maintained accurate documentation of all investigations including statements from witnesses and victims.
- Conducted home visits to assess living conditions and provide support services to families in need.
- Participated in multidisciplinary teams that addressed complex child welfare issues.
- Attended trainings on investigative techniques specific to child welfare cases.
- Investigated allegations of physical abuse, sexual abuse, emotional abuse, neglect and abandonment.
- Worked closely with attorneys throughout legal proceedings involving child protection cases.
- Reviewed case records, police reports, school records, medical records, and other documents as part of the investigation process.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Facilitated meetings between parents and guardians and caseworkers to discuss cases and develop treatment plans for at-risk children.
Field Outreach Manager
Divine Right Services
12.2023 - 04.2024
- Develop new area of service
- Help those with Opioid Use Disorder get into treatment.
- Partner with community organizations for transportation to MAT intakes
- Assist the unhoused and underserved communities
- Travel
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Assessed and identified service delivery challenges and opportunities within local area.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Developed and implemented successful outreach strategies to increase awareness of the organization's mission.
Clinic Manager
UT Health Houston
04.2017 - 10.2023
- Assist with onboarding providers
- Work on provider/staff schedules and templates
- Assist Director with clinic budgets
- Project management-Opened and developed multiple new clinics
- Create processes and forms for operation of the clinic and patients
- Assist billing dept with billing concerns/denials-revenue cycle reviews
- Maintain compliance with staff and university
- Patient care, answer phones, triage calls, schedule patient appointments, and procedures.
- Obtain benefits and insurance verifications
- Assist with in-office procedures, blood draws
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Implemented patient satisfaction initiatives to improve service quality and address grievances.
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Analyzed data from various sources to identify areas for improvement in patient satisfaction.
- Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Facilitated continuing education and professional development opportunities for staff.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Ensured clinic compliance with federal, state, and local healthcare regulations.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
- Addressed operational issues promptly to minimize impact on clinic services.
- Communicated with patients with compassion while keeping medical information private.
- Developed and implemented policies and procedures for clinic operations.
- Directed, supervised and evaluated medical, clerical personnel.
- Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with healthcare professionals to develop and expand clinic services.
- Coordinated with medical staff to ensure adherence to clinical protocols and patient satisfaction.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Tracked, organized and counted clinic stock and supplies.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Monitored clinic budget, controlled expenses, payroll, and optimized resource allocation.
- Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
- Explained policies, procedures and services to patients.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Lead Certified Medical Assistant/Office Assistant
Memorial Hermann Medical Group
Houston, USA
08.2015 - 04.2017
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Administered injections and medications under the direction of a physician or nurse.
- Incorporated outside records into charts and EHR.
- Prepared examination rooms with necessary instruments and supplies for examinations or treatments.
- Participated in team meetings to discuss best practices related to patient care delivery.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Collected laboratory specimens according to established protocols.
- Documented notes during patient visits.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Conducted quality assurance checks on all laboratory equipment used for tests or treatments.
- Supported administrative staff by processing payments.
- Answered phone calls from patients seeking advice or assistance with medical issues.
- Monitored inventory levels of medical supplies used throughout the facility.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Explained treatment procedures and physicians' instructions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Provided education to patients regarding preventive health measures and lifestyle changes that could improve their overall health status.
- Communicated effectively with other healthcare providers both verbally and through written documentation.
- Processed orders for medical supplies and lab equipment.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered medications under physician's supervision.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Medical Assistant
Texas Childrens Hospital
Houston, TX
08.2014 - 08.2015
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered injections, medications and treatments as directed by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Registered new patients into practice management software program accurately entering demographic information.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Incorporated outside records into charts and EHR.
- Positioned patients properly during examination or treatment for comfort and safety.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assist with minor office procedures, fetal testing
- Contacted medical facilities to schedule patients for admission.
- Educated patients about medications, procedures and physician's instructions.
Education
Bachelors Degree - Health And Human Services, General Studies
Southern New Hampshire University
Manchester, NH12.2023
General Associates Degree - Studying Nursing/Human Services
Lansing Community College
Lansing, MI08.2012
Certificate - Medical Assistant
Ross Medical Education Center
Lansing, MI04.2007
Skills
- Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook)
- IMPACT software
- NeuDocs/OneCase
- EMR systems: Cerner, Athena, Care4, EPIC, Allscripts
- Medical Billing and Coding
- Payroll processing
- PeopleSoft
- Taleo
- COUPA
- Tableau
- Oracle
- Specialty pharmacies, pharmacies, and medication ordering
- Medication dosing
- Treatment plans
- Revenue cycle analysis
- Leadership and management
- HR processes include recruiting, interviewing, hiring, performance review, and performance improvement
- Budgeting
- HIPAA and corporate compliance
- Staff training and development
- Insurance verification and prior authorizations
- Medical and medication benefits
- Case management
- Client needs assessment
- Child welfare services
- Risk assessment
- Investigative techniques
- Team collaboration
- Data analysis
References
References are available on request.
References
References available upon request.
Timeline
CPS Investigator
State of Texas
05.2024 - Current
Field Outreach Manager
Divine Right Services
12.2023 - 04.2024
Clinic Manager
UT Health Houston
04.2017 - 10.2023
Lead Certified Medical Assistant/Office Assistant
Memorial Hermann Medical Group
08.2015 - 04.2017
Medical Assistant
Texas Childrens Hospital
08.2014 - 08.2015
Bachelors Degree - Health And Human Services, General Studies
Southern New Hampshire University
General Associates Degree - Studying Nursing/Human Services
Lansing Community College
Certificate - Medical Assistant
Ross Medical Education Center