Summary
Work History
Education
Skills
Timeline
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Diarra SALL

Washington,DISTRICT OF COLUMBIA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Agent Frontline

Frontline Airline
Washington D.C , DISTRICT OF COLUMBIA
05.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service

Emiral Club
Washington DC , DISTRICT OF COLUMBIA
05.2022 - Current
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Education

Level 6 -

Carlos Rosario School
Havard Street NW Washington Dc
02.2018

Associate Of General Studies -

Pikine Est
Senegal
07.2000

Skills

  • Calm and Professional Under Pressure
  • Responding to Difficult Customers

Timeline

Agent Frontline

Frontline Airline
05.2022 - Current

Customer Service

Emiral Club
05.2022 - Current

Level 6 -

Carlos Rosario School

Associate Of General Studies -

Pikine Est

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Diarra SALL