Diarre White
Chopt Creative Salad Company
Washington,DC
10
years of professional experience
Customer-focused management professional with 10+ years of leadership experience overseeing high-volume operations, resolving customer concerns, managing teams, and delivering exceptional service. Proven ability to handle complex customer issues, de-escalate difficult situations, communicate effectively by phone and in person, and make sound decisions under pressure. Recognized for building positive customer relationships, maintaining professionalism, and ensuring timely resolution of customer inquiries.
Work History
General Manager
2 Years 2 Months- Managed daily operations while ensuring exceptional customer service and satisfaction.
- Resolved customer complaints and service concerns professionally and efficiently.
- Handled high volumes of customer interactions through phone, email, and face-to-face communication.
- Investigated and addressed complex customer issues, providing timely and accurate solutions.
- Trained and coached team members on customer service standards and conflict resolution techniques.
- Maintained detailed records of customer concerns, incidents, and follow-up actions.
- Coordinated responses to emergency situations and operational disruptions while ensuring customer safety.
- Collaborated with leadership teams to improve customer experience and service delivery.
- Consistently achieved customer satisfaction and operational performance goals.
General Manager
1 Year 9 Months- Supervised staff and ensured smooth daily operations in a fast-paced environment.
- Assisted customers with inquiries, complaints, and service requests.
- Managed scheduling, employee training, and performance coaching.
- Maintained accurate operational records and reports.
- Ensured compliance with company policies and safety procedures.
Assistant General Manager
1 Year 3 Months- Oversaw daily restaurant operations while ensuring exceptional guest experiences and service quality.
- Addressed and resolved complex customer concerns, complaints, and special requests in a professional manner.
- Managed high volumes of customer interactions through phone, email, and face-to-face communication.
- Assisted in handling emergency and time-sensitive situations, making sound decisions under pressure.
- Supervised, trained, and developed team members to maintain high customer service standards.
- Maintained operational reports, incident documentation, and customer records.
- Worked closely with guests to build long-term customer relationships and increase customer retention.
- Assisted with budgeting, inventory management, scheduling, and compliance with company policies.
Assistant General Manager
4 Years 5 Months- Managed daily operations for a high-volume restaurant serving hundreds of guests each day while maintaining exceptional customer satisfaction.
- Handled customer inquiries and complaints by phone and in person, resolving issues professionally and efficiently.
- Investigated customer concerns and determined appropriate solutions while ensuring a positive customer experience.
- Responded to time-sensitive operational and guest-related situations, making sound decisions under pressure.
- Trained and coached team members on customer service excellence, communication skills, and conflict resolution techniques.
- Maintained accurate records of incidents, customer feedback, and follow-up actions.
- Worked collaboratively with leadership teams to address escalated customer concerns and implement service improvements.
- Assisted in emergency response situations, ensuring guest and employee safety while following company procedures.
- Managed staffing, scheduling, and daily operational priorities in a fast-paced environment.
Education
Bachelor of Science - Business Administration
High School Diploma
Skills
Customer Support & Service
Telephone Communication
Call Handling
Complaint Resolution
Conflict De-escalation
Emergency Response Assessment
Problem Solving
Customer Relationship Management
Documentation & Record Keeping
Active Listening
Multitasking
Microsoft Office Suite
Team Leadership
Time Management
Timeline
General Manager
Chopt Creative Salad Company
04.2024 - CurrentRead More
General Manager
Sweetgreen
07.2022 - 04.2024Read More
Assistant General Manager
Daily Grill
04.2021 - 07.2022Read More
Assistant General Manager
Shake Shack
11.2016 - 04.2021Read More
Bowie State University
Bachelor of Science from Business Administration
Read More
Oxon Hill High School
High School Diploma
Read More