Diarus Jackson
Midlothian
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Ace Warehouse Distribution
Wimer, TX
01.2026 - Current
- Process and prepare customer orders with a strong focus on accuracy, completeness, and customer satisfaction.
- Review picking documents and product labels to ensure orders are correctly selected and prepared according to customer requirements.
- Organize products by customer account and delivery destination while maintaining accurate order identification.
- Meet daily productivity and performance standards while maintaining attention to detail and minimizing errors.
- Complete required documentation accurately and follow established company procedures and safety requirements.
- Communicate and coordinate with team members to address order issues and ensure timely shipment of customer orders.
- Maintain an organized and professional work environment to support efficient customer service and distribution operations.
Manager – Operations & Customer Service
Tom Thumb
Irving, TX
01.2025 - 04.2026
- Supervised daily operations, providing direction and support to employees and enhancing customer satisfaction.
- Resolved customer questions, concerns, and service issues, ensuring timely and appropriate resolutions.
- Responded to customer questions, concerns, and service issues while working toward timely and appropriate resolutions.
- Coordinated team assignments and monitored performance, ensuring compliance with operational and service standards.
- Maintained accurate operational information and documentation while ensuring established procedures were followed.
- Addressed workplace and customer concerns professionally and escalated issues when appropriate.
- Supported inventory, supply, and equipment management to maintain uninterrupted daily operations.
Real Estate Agent
RE/MAX Preferred Associates
Cedar Hill, TX
07.2023 - 06.2025
- Provided personalized customer service throughout complex real estate transactions from initial consultation through closing.
- Communicated regularly with clients to explain processes, answer questions, provide updates, and address concerns.
- Managed multiple transactions simultaneously, ensuring accurate documentation and timely completion of critical deadlines.
- Coordinated with lenders, inspectors, title companies, and vendors to resolve issues and facilitate seamless transaction progress.
- Managed multiple transactions simultaneously while maintaining accurate documentation and meeting critical deadlines.
- Established strong client relationships through prompt communication, professionalism, and consistent follow-through on customer needs.
- Maintained confidential client and transaction information with professionalism and discretion.
Route Sales Representative
Aramark Uniform Services
Dallas, TX
06.2018 - 07.2023
- Managed high-volume customer territory, ensuring consistent communication and service standards to enhance customer satisfaction.
- Served as a primary point of contact for customers, responding to questions, resolving service concerns, and coordinating solutions.
- Built and maintained long-term customer relationships through responsive service and effective communication.
- Investigated customer concerns, collaborating with internal departments to resolve service and delivery issues effectively.
- Managed account information, service requirements, inventory levels, and product replenishment.
- Monitored customer accounts, identifying opportunities to enhance service quality and increase customer satisfaction.
- Maintained accurate records and performance information while managing daily routes and competing priorities.
- Balanced customer needs, company procedures, and operational requirements to deliver effective solutions.
Education
Associate of Science - Finance
Dallas College
Dallas, TX05.2027
High School Diploma -
Desoto High School
DeSoto, TX06.2010
Skills
- Inventory & Order Processing
- Quality control
- Documentation
- Data entry
- CRM & Performance Tracking
- Call handling
- Complaint resolution
- Staff education and training
- Microsoft Office Suite
Timeline
Warehouse Associate
Ace Warehouse Distribution
01.2026 - Current
Manager – Operations & Customer Service
Tom Thumb
01.2025 - 04.2026
Real Estate Agent
RE/MAX Preferred Associates
07.2023 - 06.2025
Route Sales Representative
Aramark Uniform Services
06.2018 - 07.2023
Associate of Science - Finance
Dallas College
High School Diploma -
Desoto High School