Diary Watts
Antlers,US
Work Preference
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Detail-oriented, attentive stock associate seeking an internal promotion to supervisor responsible for leading teams in unloading and unpacking deliveries, recording inventory and maintaining a fully-stocked store to maximize selling potential. Consistently ensures an efficient and effective flow of merchandise and delivery on all aspects of stockroom standard operating procedures. Dedicated to providing support to fellow employees to complete tasks according to preset schedules and processes. Applicant with 3 years of experience providing exceptional customer service and creating customer-centric environments within big-box stores. Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising. Talented, personable leader seeking role as a retail customer service manager.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar General Market
Antlers, OK
09.2024 - 02.2026
- Supervised daily operations, ensuring efficient inventory management and optimal staff performance.
- Developed training programs, enhancing employee skills and improving team productivity.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Implemented customer service initiatives, increasing satisfaction ratings through effective issue resolution.
- Collaborated with vendors to negotiate favorable terms, optimizing supply chain efficiency and cost savings.
- Established processes for visual merchandising, driving increased foot traffic and sales conversions.
- Led team meetings focused on operational improvements, fostering a culture of continuous development and accountability.
- Executed store compliance protocols, maintaining standards for safety and regulatory requirements across operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Manager
Murphy USA
Hugo, Oklahoma
05.2019 - 08.2024
- Use nondisciplinary tools and equipment such as a computer.
- Complete forms in accordance with company procedures.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Bag or package purchases, and wrap gifts.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Maintain records related to sales.
- Clean shelves, counters, and tables.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Greet customers and ascertain what each customer wants or needs.
- Exchange merchandise for customers and accept returns.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Cashier
Choctaw nation casino
Antlers, Oklahoma
03.2017 - 05.2019
- Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Complete forms in accordance with company procedures.
- Create, maintain, and enter information into databases.
Assistant manager
Choctaw travel plaza
Antlers, Oklahoma
01.2015 - 03.2017
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Train or supervise student interns or new staff members.
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
- Stock shelves, and mark prices on shelves and items.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Answer questions about product features and benefits.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Issue receipts, refunds, credits, or change due to customers.
- Ticket, arrange and display merchandise to promote sales.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Bag or package purchases, and wrap gifts.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Education
GED - General
Rattan high school
Rattan, Oklahoma05.2005
Skills
- Emergency management training Experienced
- Customer service Experienced
- Comprehensive skills Experienced
- Accounting Experienced
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Documentation and reporting
- Opening and closing procedures
- Work Planning and Prioritization
- Strategic thinker
- Relationship building and management
- Operations
- Order management
- Sales strategies
- Team development
- Product merchandising
- Payroll management
- Sales professional
Accomplishments
- Recruited 4 successful new managers within one year.
- Exceeded monthly store sales goals 3 months in a row.
- Increased sales by 38% by coaching department managers on new merchandising standards.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved cash which led to shrink prevention.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Store Manager
Dollar General Market
09.2024 - 02.2026
Assistant Manager
Murphy USA
05.2019 - 08.2024
Cashier
Choctaw nation casino
03.2017 - 05.2019
Assistant manager
Choctaw travel plaza
01.2015 - 03.2017
GED - General
Rattan high school