Diashan Wadlron
Bronxville,NY
Summary
Dynamic professional with a proven track record in customer service optimization and problem-solving, honed across roles at Spectrum and other leading companies. Excelled in enhancing client satisfaction and efficiently resolving issues, demonstrating exceptional verbal communication and information gathering skills. Achieved notable customer service milestones, contributing to team goals and fostering client loyalty through effective communication and issue resolution.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Spectrum
05.2020 - 11.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Salesperson
Macy's
02.2017 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Customer Service Cashier
RadioShack
05.2015 - 11.2015
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Demonstrated product knowledge by making informed recommendations to customers based on their preferences or dietary needs.
- Handled cash transactions accurately, ensuring proper change was given to customers while maintaining balanced cash registers.
- Used cash register to tender change and process cash and credit card payments.
- Consistently provided friendly service to promote better customer engagement.
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Daycare Worker
Summer Youth Employment Program
07.2012 - 09.2012
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Meticulously sanitized toys and play equipment.
- Distributed food, napkins, and beverages in preparation for snack time.
- Maintained child-friendly environment with access to outdoor activities.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
- Encouraged good behaviors using positive reinforcement methods.
- Utilized positive reinforcement techniques to encourage good behavior.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Computer Lab Assistant
Summer Youth Employment Program
06.2011 - 08.2011
- Supported all computer lab operations.
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Promoted digital literacy among students by guiding them in using various software programs.
- Handled lab equipment, cleaned keyboards, monitors, and disk drives.
- Advised users on best practices for data storage and retrieval to prevent loss or corruption of important files.
- Presented software packages and applications and developed lab templates.
- Facilitated workshops for users on relevant topics such as cybersecurity, data management, and software utilization.
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Guided users in navigating advanced software applications, expanding their research capabilities.
Education
High School Diploma -
Jamaica High School
Queens, NY06-2013
Skills
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Answering questions
- Gathering information
- Account updating
Languages
English
Full Professional
Timeline
Call Center Representative
Spectrum
05.2020 - 11.2020
Salesperson
Macy's
02.2017 - 03.2019
Customer Service Cashier
RadioShack
05.2015 - 11.2015
Daycare Worker
Summer Youth Employment Program
07.2012 - 09.2012
Computer Lab Assistant
Summer Youth Employment Program
06.2011 - 08.2011
High School Diploma -
Jamaica High School
Similar Profiles
Gilbert HernandezGilbert Hernandez
RSC III/TCMITIGATION at SpectrumRSC III/TCMITIGATION at Spectrum
Horacio ReyesHoracio Reyes
Field Technician at SpectrumField Technician at Spectrum
Kent Washington JRKent Washington JR
Sales Activation at SpectrumSales Activation at Spectrum